Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Serina Smith

Portland

Summary

I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Overview

1
1
Certification

Work History

Sales Associate

Plaid Pantry
05.2025 - 07.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Hostess

Apple Bees Bar and Grill
- 11.2024
  • Addressed customer concerns or complaints professionally and promptly
  • Communicated with management and service staff to address customer needs
  • Assisted servers in setting up tables with appropriate tableware and condiments
  • Minimized guest complaints by properly managing expectations with realistic wait time information
  • Supported kitchen staff and servers with back-up food delivery and bussing assistance

Education

High school diploma - Leadership

Alliance High school
Portland, OR
06.2025

Skills

  • Customer Service

  • Strong Multitasking

  • Greeting Guests

  • Active Learning

  • Conflict Resolution

  • Scheduling

  • Table Bussing

  • Front-of-House Display Creation

  • Time management

  • Problem-solving skills

  • Teamwork and collaboration

  • Customer service

  • Cash handling

  • Patience and tolerance

  • Cash counting

  • Professionalism and ethics

Accomplishments

  • Food handlers card
  • Junior varsity
  • Volleyball

Certification

Food Handlers card

Languages

English Native

Timeline

Sales Associate

Plaid Pantry
05.2025 - 07.2025

Hostess

Apple Bees Bar and Grill
- 11.2024

High school diploma - Leadership

Alliance High school

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