Jovay Wiggins
High Point,NC
Summary
Enterprising Customer Service Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Walmart
High Point, NC
07.2017 - Current
- Maintain a balance cash drawer, obtain currency from the safe to replenish registers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Machine Operator
Spectra Gutter Systems
Lithia Springs, GA
02.2022 - 10.2022
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
PSE Mail Processing Clerk
United States Postal Service
Austell, GA
02.2022 - 05.2022
- Sort outgoing and/or incoming mail using automated equipment.
- Ensure all necessary support equipment and materials are organized for sorting.
- Provide services at public window for non-financial transactions.
- Lifting or carrying moderate to heavy mail and packages and prolonged standing.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Machine Operator
Cascade Die Casting Group Inc
High Point, NC
09.2020 - 10.2021
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
Cashier/Sales Associate
CVS Pharmacy/Health
Wilson , NC
02.2015 - 12.2017
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
GED -
Kittrell Job Corps
09.2006
Skills
- Machine Setup and Shutdown
- Production Documentation
- Quality Inspections and Reporting
- Safe Machine Operation
- Teamwork and Collaboration
- MS Office
- Analytical and Critical Thinking
- Management Training
- Sales Tracking
Timeline
Machine Operator
Spectra Gutter Systems
02.2022 - 10.2022
PSE Mail Processing Clerk
United States Postal Service
02.2022 - 05.2022
Machine Operator
Cascade Die Casting Group Inc
09.2020 - 10.2021
Customer Service Manager
Walmart
07.2017 - Current
Cashier/Sales Associate
CVS Pharmacy/Health
02.2015 - 12.2017
GED -
Kittrell Job Corps