Tamra Chandler
Macon,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Industrious Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 3 years of related experience in basic maintenance tasks, equipment operation and inspection abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
Macon, MS
03.2020 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Production Worker
Lear
Vance, AL
03.2018 - 01.2020
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Customer Service Agent
Sitel
Starkville, MS
07.2015 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
High School Diploma -
Noxubee County High School
05.2015
Skills
- Upselling Products and Services
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Interpretation and Translation Services
- Machine Setup and Shutdown
- Safe Machine Operation
- Workstation Equipment Monitoring
- Machinery Operation
- Knowledge of Production Processes
- Assembly Protocols
- Building Customer Trust and Loyalty
- Selling Skills
Timeline
Customer Service Representative
Teleperformance
03.2020 - 09.2022
Production Worker
Lear
03.2018 - 01.2020
Customer Service Agent
Sitel
07.2015 - 12.2017
High School Diploma -
Noxubee County High School