Chelsa Baggett
Apopka,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Wawa
Apopka, FL
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Responded proactively and positively to rapid change.
Operator
Southwire
Crestview, FL
05.2021 - 06.2022
- Kept accurate records of defective units or products
- Efficiently read and interpreted blueprints
- Fed raw materials into machines
- Set up machines to start production cycles and controlled machine settings
- Made sure that products were produced on time and are of good quality
- Maintained organized work area by cleaning and removing hazards.
Cashier
Tom Thumb Food Stores
11.2020 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Checked identification for proof-of-age for alcohol and tobacco sales.
Certified Nursing Assistant
Shoal Creek Rehabilitation Center
09.2016 - 12.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Cashier
Wendy's
Crestview, FL
10.2019 - 02.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier Team Lead
Hardees Fast Food
03.2013 - 02.2015
- Trained team members on cash register operation and cash handling
- Quickly and accurately counted drawers at start and end of each shift
- Communicated with customers and team members to solve problems
- Operated POS cash register and equipment to collect payments
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Certified Nursing Assistant
Crestview Rehabilitation Center
11.2012 - 03.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Cashier
McDonald's
Crestview, FL
06.2010 - 08.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
GED -
Northwest Florida State College
Niceville, FL 06.2009 - 9 2009
Skills
Attention to DetailPacking Slip VerificationWorkstation Equipment MonitoringLine WorkMachine Setup and ShutdownTeamwork and CollaborationMaterials AssemblySafe Machine Operation
Stocking and replenishing
Retail store support
Money handling abilities
Creative problem solving
Strategic sales knowledge
Liquor law compliance
Refunds and exchanges
Cash Handling
Point of sale operation
Timeline
Customer Service Associate
Wawa
01.2023 - Current
Operator
Southwire
05.2021 - 06.2022
Cashier
Tom Thumb Food Stores
11.2020 - 12.2021
Cashier
Wendy's
10.2019 - 02.2020
Certified Nursing Assistant
Shoal Creek Rehabilitation Center
09.2016 - 12.2020
Cashier Team Lead
Hardees Fast Food
03.2013 - 02.2015
Certified Nursing Assistant
Crestview Rehabilitation Center
11.2012 - 03.2014
Cashier
McDonald's
06.2010 - 08.2012
GED -
Northwest Florida State College
06.2009 - 9 2009