Telemarketer
Celluland
Miami, FL
2005 - 2006
- Cold-calling customers from daily generated leads offering wireless and cable services for multiple companies, scheduling product deliveries, and hiring repair and installation technicians.
Jovianne Desir
Apollo Beach,FL
Summary
Customer service and telesales agent professional with many years’ experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record of utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with the ability to learn new procedures quickly.
Work History
Client Services Representative
One Touch Direct
Tampa, FL
2013 - 2014
- Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products
- Handled inbound sales duties, including order entry processing and fulfillment
- Resolved billing questions and disputes, initiated customer calls, and performed data entry.
Intake Coordinator
Divine Home Health
Tampa, FL
2014 - 2015
- Registering new patients using company provided software
- Scheduling medical professionals to patients’ home
- Coordinating with insurance companies on behalf of patients and representing company to competitive companies
- Discharging completed patients
- Reporting with insurance companies.
Intake Coordinator
Gold Team Home Health Agency
Riverview, FL, FL
2015 - 2016
- Registering new patients using company provided software
- Maintain company scheduling books
- Coordinating employees ‘meetings and training.
Office Manager
Optimal health care agency
Lutz, FL
2016 - 2017
- Managing day-to-day office routines to provide support to employees
- Coordinating interviews and setting up employee’s onboarding folders
- Make sure claims, payments and payroll are correct before submitting.
Insurance Agent/Producer
Primerica
Tampa, FL
2009 - 2020
- Canvassing for prospects to set up a kitchen table appointment to review their financial health, go over retirement plans for their future financial status and setting up clients’ accounts.
Insurance Sales Agent
Humana
Tampa, FL
2017 - 2020
- Qualifying prospects for life or health insurance
- Using probing questions and responding to customers inquiries about Medicare and Medicaid benefits
- Enroll beneficiaries in benefits that suit their needs
- Showing customers values in various financial products to help protect them from unpredictable adversities
Insurance Agent/Producer
American income life
Tampa, FL
2018 - 2019
- Responding to customers from online inquiries about various health products and help them pick out the one that suits their financial needs
- Setting appointment for agent to meet with clients in their homes to review available plans in their area and get enrolled in desired plans.
Remote Medicare Sales Broker
Total Insurance Brokers
Tampa, FL
2020 - 2021
- Cold-calling old leads to find missed SEP opportunities and close the leads
- Qualify Medicare and Medicaid beneficiaries for D-SNPs plans that fit their medical needs from different companies that offer Medicare plans for AEP 2021
- Appointed with multiple carriers in compliance with most states’ regulations.
Licensed Telesales Insurance Agent
Tufts Health Plan
Remote
2021 - 2022
- Insurance Agent enrolling Medicare-Eligible clients for AEP 2022
- I supported the remote team and helped with training for the 5-star plans and multiple plans exiting through a three-company merger that has displaced many beneficiaries.
Education
Ph.D. - Social Psychology
Keiser University
Fort Lauderdale, FL07-2024
Master of Science - Psychology
Keiser University
Fort Lauderdale, FL05-2024
Bachelor of sciences - Keiser University
01.2021
Associate of Arts - Florida Career College
01.2008
Skills
- Data Entry
- Strategic Marketing
- Product and service understanding
- Call Documentation
- Sales proficiency
- Product and service knowledge
- CRM Software
- Upselling and cross-selling
- Skilled negotiator
- Verbal and written communication
- Complaint resolution
Timeline
Telemarketer
Celluland
2005 - 2006
Client Services Representative
One Touch Direct
2013 - 2014
Intake Coordinator
Divine Home Health
2014 - 2015
Intake Coordinator
Gold Team Home Health Agency
2015 - 2016
Office Manager
Optimal health care agency
2016 - 2017
Insurance Agent/Producer
Primerica
2009 - 2020
Insurance Sales Agent
Humana
2017 - 2020
Insurance Agent/Producer
American income life
2018 - 2019
Remote Medicare Sales Broker
Total Insurance Brokers
2020 - 2021
Licensed Telesales Insurance Agent
Tufts Health Plan
2021 - 2022
Ph.D. - Social Psychology
Keiser University
Master of Science - Psychology
Keiser University