Juanita Carmack
Decatur,GA
Summary
Dynamic telemarketer with proven success at Teleperformance, adept at customer engagement and negotiation. Skilled in utilizing CRM software for efficient data entry and tracking. Achieved daily call volume targets while enhancing customer satisfaction through effective communication strategies. Committed to fostering brand loyalty and driving sales growth through persuasive presentations.
Overview
5
5
years of professional experience
Work History
Telemarketer
Teleperformance
Atlanta, GA
04.2021 - Current
- Conducted outbound calls to engage potential customers and promote services.
- Utilized CRM software to track interactions and update customer information efficiently.
- Delivered scripted sales presentations with clarity to enhance product understanding.
- Assisted in achieving daily call volume targets while maintaining quality standards.
- Adapted communication strategies based on customer responses to improve engagement rates.
- Collaborated with team members to share best practices and refine sales techniques.
- Provided feedback on customer trends to assist management in developing training programs.
- Resolved customer inquiries swiftly, ensuring a positive experience and fostering brand loyalty.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Education
Communications
Atlanta Technical College
Atlanta, GAHigh School Diploma - General Studies
Lafayette High School
Buffalo, NY06.2002
Skills
Customer service
Email and telephone etiquette
Customer engagement
Inbound and outbound calls
Negotiation and persuasion
Goal oriented
Data entry
Accomplishments
I became employee of the month a few years ago
Timeline
Telemarketer
Teleperformance
04.2021 - Current
Communications
Atlanta Technical College
High School Diploma - General Studies
Lafayette High School