Jovita Manalo

- Issue players card service, new and existing members by updating their personal data, redeeming coupons, gifts, comps and other incentives used in club promotions.

- Inform guests of all benefits and advantages of being player members incentives and promotions.

- Answer questions regarding all phases of player tracking program.

- monitor and timely report any problems and malfunctions to the Supervisors or managers.

- Ability to stock, conduct, maintain and monitor inventory report to Supervisors and Managers.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Handling customer issues and employee disputes.
• Address customer and employee complaints.
• Ensure the team is providing good customer service. Resolve customer concerns, issues and complaints.