JOVON CARTER
Plainsboro
Summary
Results-driven professional with expertise in process optimization, project management, and data analysis. Known for high productivity and efficiency, delivering streamlined workflows and operational improvement. Strong communication and problem-solving skills enhance team success. Motivated to tackle new challenges with a strong work ethic and adaptability.
Overview
17
17
years of professional experience
Work History
Radiology Liasion
Penn Medicine Princeton Health
Plainsboro
10.2020 - Current
- Facilitated communication between departments to enhance patient care coordination.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized meetings to discuss operational improvements and workflow efficiencies.
- Developed training materials for staff on new healthcare policies and procedures.
- Collaborated with external vendors to ensure timely delivery of medical supplies.
Receptionist
Princeton Medical Group
Princeton
02.2016 - 07.2017
- Answered telephone calls to provide information, take messages and set up appointments.
- Collaborated with managers to enhance area operations by sharing customer feedback and proposing new ideas.
- Trained junior employees on emergency call procedures and the chain of command.
- Achieved targets consistently through diligent work and attention to detail.
Receptionist/Billing and Coding
Brighter Dental Care
Flemington
06.2014 - 12.2015
- Guided visitors to staff members and business locations, enhancing their experience with a warm, personable approach.
- Filed records to maintain organization and efficiency of information retrieval.
- Filed records to keep system efficient and information organized.
- Used persuasive communication skills to secure payments from customers, ensuring credit accounts, claims balances, and loans were current.
Night Audit
The Westin Princeton at Forrestal Village
Princeton
07.2014 - 08.2015
- Created and distributed daily, weekly, and monthly financial reports to management, detailing pending payments and summarizing cash flow and occupancy metrics.
- Reported audit results to management and compiled information for occupancy reports, guest lists, and cash drawer summaries.
- Resolved guest complaints through proactive problem-solving to enhance satisfaction.
- Resolved operational issues in the absence of the manager.
Front Desk & Call Center Supervisor/Administrative Assistant/Clinical Trails Coordinator
Windsor Dermatology
East Windsor
12.2009 - 06.2014
- Supervised front end associates in high-pressure environment to maintain service standards.
- Managed office operations, including HR functions, file management, and inventory control for optimal workflow.
- Trained new employees on office practices and procedures to ensure smooth onboarding.
- Developed and optimized work schedules to cover expected workloads.
- Managed smooth and accurate supply restocking to keep the business operating efficiently.
- Received and routed incoming mail, packages, and deliveries.
Education
Bachelor of Science - Hotel, Restaurant & Institutional Management
The Pennsylvania State University
University Park, PASkills
- Patient appointment coordination
- Coordinate doctors schedules
- Medical billing codes
- Proficient in Epic
- Service management
- Attention to detail
- Maintain records
- Multitasking
- Problem resolution
- Conflict resolution
- Route messages
- Medical supply management
- Staff onboarding
Timeline
Radiology Liasion
Penn Medicine Princeton Health
10.2020 - Current
Receptionist
Princeton Medical Group
02.2016 - 07.2017
Night Audit
The Westin Princeton at Forrestal Village
07.2014 - 08.2015
Receptionist/Billing and Coding
Brighter Dental Care
06.2014 - 12.2015
Front Desk & Call Center Supervisor/Administrative Assistant/Clinical Trails Coordinator
Windsor Dermatology
12.2009 - 06.2014
Bachelor of Science - Hotel, Restaurant & Institutional Management
The Pennsylvania State University