Jovon Chavez
Englewood,CO
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Advanced in estimating vehicle repairs.
Overview
11
11
years of professional experience
Work History
Automotive Service Advisor
NextGen Automotive
Englewood , CO
11.2020 - Current
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Greeted customers, identified their needs and provided advice on automotive services.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Maintained accurate records of customer transactions in the dealership database.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Provided estimates of repair costs to customers and discussed options with them.
Automotive Technician
Family Trucks and Vans
Denver, CO
01.2013 - 10.2020
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Education
High School Diploma -
Thornton High School
Thornton, CO05-2018
Skills
- Complaint Handling
- Customer Satisfaction
- Vehicle Inspection
- Parts Ordering
- Organization
- Warranty Processing
- Customer Relations
- Follow-Up Skills
- Estimating Costs
- Documentation
Timeline
Automotive Service Advisor
NextGen Automotive
11.2020 - Current
Automotive Technician
Family Trucks and Vans
01.2013 - 10.2020
High School Diploma -
Thornton High School