Jovonne Plunkett
Katy,TX
Summary
Proactive and assertive receptionist clerk with articulate communication skills and a strong commitment to providing outstanding service. Efficiently manages front desk operations, greeting and assisting visitors, and maintaining organized records. Takes a forward-thinking approach to problem-solving, ensuring a seamless office environment. Ambitious and driven, strives to excel in all tasks, creating a welcoming and efficient atmosphere for both clients and staff.
Overview
11
11
years of professional experience
Work History
Caregiver
Synergy Healthcare Services
Katy, TX
01.2023 - 07.2023
- Provide for different individual loved ones
- Improve their living environment to make sure they are comfortable
- I provide personal care, meal assistance, bathing laughter and outdoor activities
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping
- Assisted residents in activities of daily living to maintain health and dignity
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
Front Desk Receptionist
Smith Protective Services
Houston, TX
01.2022 - 04.2022
- Answering and routing phone calls in accordance with office policies and transfer to the appropriate employee
- Greet and direct all visitors, clients and customers
- Attention to detail
- Data entry skills
- Excellent Mental health Customer service Communication
- Dependable Skills Documentation Reporting Time management
- Data entry Decision-making Problem-solving Customer relations
- Dispatch software Active listening Dispatching field personnel
- Incident reporting Route navigation Routing orders Updating logs
- Closing tickets
Dispatch Supervisor
Big Jump Logistics
Houston, TX
09.2021 - 01.2022
- Arrange the delivery and pick up of freight
- This means communicating with customers to arrange times for shipments and schedule deliveries
- In addition to simply scheduling
- Identify any problems that may impede trips and come up with solutions
- This means tracking weather, traffic issues, warehouse delays, and any other problems that may arise
- When issues come up
- I also received a promotion to be an accounts payable
- Developed and maintained strong relationships with customers, vendors and other internal departments
- Monitored vehicle maintenance needs ensuring proper preventative maintenance was completed on schedule
- Maintained accurate records of all shipments, including tracking numbers and delivery times
- Ensured compliance with local laws regarding driving hours, rest periods
Dispatcher
Dispatch Pro Towz
Katy, TX
01.2021 - 03.2021
- Developed at least eight to ten new leads each day
- Provided timely, courteous and knowledgeable responses to information requests
- Made appointments with interested customers according to schedule availability
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Proficient at computer dialing and computer software
- Handled inbound telephone calls from interested customers
- Helped new telemarketers learn best practices, communication strategies and performance standards
- Supervised scheduling of routes based on available resources while minimizing downtime
- Utilized advanced problem-solving skills to quickly resolve any issues that arose with customer orders
Dispatcher/Customer Service Representative, Package Handler
FedEx
Houston, TX
01.2018 - 12.2020
- Assist drivers in a timely manner
- Answer multiple phone lines
- Contact members in a timely manner with updated ETA and status changes
- Received and processed cash credit and check payments
- Acknowledged members issues and resolved their problems quickly and efficiently
- Followed up with members ensuring their satisfaction with their services
- Maintained current knowledge of all personnel in field and all completed deliveries or delays
- Answered customer requests with information about product availability, shipping information and status updates
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Communicated with individuals within inbound call center setting to complete dispatch support for all calls
Mental Health Tech
Oceans Behavior Hospital
Katy, TX
04.2016 - 06.2017
- Scan and load all packages
- Build a wall in 18 wheeler with packages
- Assist with pulling packages off the belt
- Mental health care
- Used scanners to track parcel information such as condition or receipt
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Assisted in loading delivery trucks with prepared packages
- Loaded completed orders on pallets according to delivery numbers
Direct Care Worker
Richmond State Supportive Center
Richmond, TX
01.2016 - 01.2017
- Assisted doctors and other care providers with any tasks that they needed done
- Collaborated with other team members and care providers to assess a patientsʼ health status and determine a course of action
Direct Care Staff
Oceans Behavior Hospital
Richmond, TX
08.2015 - 02.2016
- Assisted clients with daily living activities such as dressing, bathing, and eating, displaying patience and understanding
- Supervised and assisted patients during showers and baths
- Responded quickly to emergency situations by following established protocols, illustrating effective decision-making capabilities
- Addressed challenging behaviors through de-escalation techniques and positive reinforcement strategies, showing a commitment to best practices
- Provided compassionate care and support to individuals with disabilities, demonstrating strong communication and interpersonal skills
- Prepared and served food for patients, following special prescribed diets
- Developed trusting relationships with clients by providing emotional support during difficult times, reflecting empathy and sensitivity
- Followed infection control and safety policies and guidelines
Building Service
Building Service
Richmond, TX
01.2013 - 01.2016
- Deep cleaned private residences and office buildings
- Emptied trash and recycled paper, plastic, and glass refuse
- Inspected each site to ensure that it was properly cleaned
- Maintained cleanliness of treatment rooms to ensure compliance with state and local health ordinances
- Organized supplies for efficient use based on expected customer needs
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets
- Removed all trash from rooms and replaced liners to wastebaskets
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons
- Inspected each room for cleanliness, utilizing checklist to meet company standards
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in
Education
High school diploma -
Lamar Consolidated High
Rosenberg05.2012
Skills
- Multi-line Phone Systems
- Social work
- Microsoft Outlook
- Accounting
- Working with people with autism
- Patient monitoring
- Customer support
- Patient care
- Vital signs
- Transportation management systems
- Microsoft Word
- CUSTOMER SERVICE
- DETAIL ORIENTED
- HOUSEKEEPING
- DOCUMENTATION
- MAINTENANCE
- Multi-tasking
- Outstanding people skills
- Dispatching
- Organizational Skills
- Call Center
- Excellent Communication abilities
Timeline
Caregiver
Synergy Healthcare Services
01.2023 - 07.2023
Front Desk Receptionist
Smith Protective Services
01.2022 - 04.2022
Dispatch Supervisor
Big Jump Logistics
09.2021 - 01.2022
Dispatcher
Dispatch Pro Towz
01.2021 - 03.2021
Dispatcher/Customer Service Representative, Package Handler
FedEx
01.2018 - 12.2020
Mental Health Tech
Oceans Behavior Hospital
04.2016 - 06.2017
Direct Care Worker
Richmond State Supportive Center
01.2016 - 01.2017
Direct Care Staff
Oceans Behavior Hospital
08.2015 - 02.2016
Building Service
Building Service
01.2013 - 01.2016
High school diploma -
Lamar Consolidated High