Milen Hailu
Oviedo,FL
Summary
Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.
Overview
8
8
years of professional experience
Work History
Caregiver
The Courtyards at Mountainview
Denver, CO
12.2022 - 03.2023
- Provided comprehensive assistance to residents with their activities of daily living, ensuring a comfortable and supportive environment
- Delivered exceptional customer service, fostering positive relationships and trust with residents and their families
- Promptly attended to call lights, demonstrating a proactive and responsive approach to resident’s needs and requests
- Supported Dining Services staff in meal preparation, demonstrating versatility and contributing to a well-functioning team environment
Pharmacy Clerk
Kaiser Permanente
Santa Rosa, CA
02.2019 - 04.2020
- Welcomed and assisted members, addressing prescription inquiries with a customer-focused approach
- Utilized Electronic Health Record (EHR) systems to relay messages to patients’ physicians, facilitating effective communication and coordination of care
- Conducted efficient processing of cash and credit card transactions using a Point-of-Sale (POS) system, ensuring accuracy and adherence to financial protocols
- Managed the accurate balancing and counting of cash at the commencement and conclusion of each shift, maintaining precision in financial records and accountability
Medical Receptionist
St. Joseph’s Health
Petaluma, CA
09.2016 - 06.2019
- Conducted efficient Front Desk Registration, adeptly handling new and existing patient registration
- Verified patient demographics and insurance eligibility, ensuring accurate records and billing information
- Provided prompt and exemplary customer service by warmly greeting patients and attending to their needs
- Collaborated closely with providers and Medical Assistants to ensure patients received exceptional care and service
Front Office Care Team Representative
Sebastopol Community Health Centers
Sebastopol, CA
12.2014 - 01.2016
- Efficiently checked in patients, handling co-payments promptly during appointments
- Utilized Electronic Health Records to scan and fax patient documents, ensuring accurate record-keeping and data management
- Managed patient appointments using ECW/HER, ensuring accurate scheduling and cancellations
- Collaborated with back-office clinical staff, handling medication refills, triage, and same-day appointment requests
Education
Associate of Arts - Communication
Miami Dade College
Miami, FL12.2024
Diploma -
Nathan Hale High School
Seattle, WASkills
- Scheduling
- Records retrieval
- Bookkeeping
- Filing
- Research
- Reception oversight
- Mail handling
- Documentation and recordkeeping
- Multi-task management
- Mail management
- Microsoft
- Microsoft PowerPoint
- Advanced MS office suite
- Clerical support
- Scheduling and calendar management
- Microsoft outlook
- Multi-line telephone system operation
- Computer skills
- Phone call answering
- Multi-line phone systems
Timeline
Caregiver
The Courtyards at Mountainview
12.2022 - 03.2023
Pharmacy Clerk
Kaiser Permanente
02.2019 - 04.2020
Medical Receptionist
St. Joseph’s Health
09.2016 - 06.2019
Front Office Care Team Representative
Sebastopol Community Health Centers
12.2014 - 01.2016
Associate of Arts - Communication
Miami Dade College
Diploma -
Nathan Hale High School