JOY O. AMS
Houston,TX
Overview
30
30
years of professional experience
Work History
Human Resources Manager
St. Agnes Caregivers, Inc.
Houston, TX
10.2015 - Current
- Assisted employees with navigating benefits systems, leveraging available tools and answering questions about policies and procedures.
- Led and managed talent acquisition, employee relations, and benefits administration to facilitate HR function.
- Conducted new employee orientations and handled personnel on-boarding.
- Provided guidance and coaching to managers and employees, fostering positive employee relations and resolving conflicts proactively.
- Partnered with TWC to make training and Jobs available to qualified youth in the area.
- Conduct Monthly and Annual reports to State and Federal Regulatory Agencies.
- Delivered comprehensive training programs to optimize diversity and inclusion.
- Evaluated employee performance and helped managers establish improvement plans.
- Developed and implemented HR policies and procedures to comply with labor laws and company guidelines.
- Maintained department records and updated files with current employee information.
- Administered HR organizational policies and procedures to support business needs.
- Investigated employee complaints and grievances to promote objective resolution in line with company policies and legal requirements.
- Identified training requirements for existing employees and organized various training sessions, workshops and other activities.
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards.
- Liaised with employees and insurance providers, resolving issues with benefits and promoting effective utilization of plans.
- Communicated professionally with employees for timely redressal of work grievances, complaints, and harassment allegations.
- Contributed to implementing various initiatives to generate maximum value addition towards performance improvement and employee retention.
Community Outreach Volunteer
Judah Place, Inc.
Houston, Texas
11.2016 - 02.2020
- Met with individuals in need of assistance to assess requirements, determine eligibility and coordinate support plans.
- Kept facilities and grounds clean and professional to support organizational mission.
- Recruited additional volunteers to help organization meet critical mission targets.
- Utilized social media and other tools to engage and share information with community.
- Worked with local Pastors to improve living Conditions of underserved Children and youth in the area.
- Contributed to special outreach events to bring in new program participants and support.
Youth Care Worker
City Church
Houston, Texas
01.1996 - 06.2015
- Observed and supported 25 youth's academic performance to encourage educational success.
- Identified early warning signs of emotional and developmental problems in children such as extreme hyperactivity and excessive fears and worries.
- Collaborated with various departments and social services to implement and develop plans for various activities, including Musical Talent and Instrument Learning.
- Processed referrals to obtain community resources for housing, public assistance and healthcare services for clients.
- Helped parents regain their children through training, mentoring, and ongoing counseling.
- Conducted intake services by completing necessary paperwork, providing youth with overview of program services and placing youth into shelters and facilities.
- Patrolled various locations within facility to locate safety and security hazards such as unlocked doors, tampered windows and broken pipes.
- Developed positive rapport with youth while serving as role model to create safe, caring environment.
Timeline
Community Outreach Volunteer
Judah Place, Inc.
11.2016 - 02.2020
Human Resources Manager
St. Agnes Caregivers, Inc.
10.2015 - Current
Youth Care Worker
City Church
01.1996 - 06.2015