Joy Beauford
Tampa
Summary
Fast and Friendly Delivery Driver & Customer Service Representative with the ability to deliver high-quality products to customers in a safe, courteous, and timely manner. I'm very a people oriented individual with attention to detail and a positive attitude, I posses several qualities like active listening, empathy, problem-solving and communication.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Carrier/ Customer Service Representative
Post Office
Tampa
05.2017 - 07.2024
- Communicated effectively with customers regarding product delivery schedules.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned items using portable electronic scanner to provide tracking and delivery information.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Scanned labels on letters or parcels to confirm receipt.
- Updated and maintained databases with current information.
Customer Service Representative
Kelly Services
Tampa
01.2018 - 03.2020
- As a Customer Service Representative I helped customers with complaints and questions, provided customers information about products and services, took orders, and processed returns
- In addition I also helped customers understand the product and services by answering questions about their reservations and packages
Delivery Driver
Domino's
Tampa
07.2015 - 02.2018
- As a Delivery Driver my job duties consisted of loading,(Hot and ready to go food orders) followed by transporting, and delivering items to clients or businesses in a safe, timely manner
- I also reviewed orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
Date Enter/Assistant Accountant
America associate
Tampa
02.2013 - 04.2017
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
- Designed internal control policies to improve audit scores.
- Supported efficient accounting operations with high-quality administrative support.
- Coordinated timely payments from vendors, clients, and account holders.
- Updated and managed accounts payable databases, employing access controls to protect data.
Health Care Specialist
Conventry Village
Tampa
03.2011 - 06.2015
- As a Healthcare Representative my duties consisted of, answering phones, resolving patient insurance claims or questions related to medical care and benefits information, followed by directing patients to the proper resources for further assistance with their issues
Delivery Driver
Tampa Beverage Solutions
Tampa
08.2007 - 04.2011
- As a Delivery Driver I was responsible for picking orders with pick tickets
- Loading freight liner and inputting GPS location to all delivery stops, delivering items to desired locations and double checking to see if customer has all there items, followed by having customer sign off paperwork stating they received the product/products
Education
High school diploma -
Hillsborough Community College
Tampa, FL05.2002
Skills
- Cold Calling
- Computer Operation
- Customer Service
- Upselling
- Sales
- Delivery Driver Experience
- Attention To Detail
- Data entry
- Order processing
- Document handling
- Problem solving
- Time management
- POS systems expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Kelly Services
01.2018 - 03.2020
Carrier/ Customer Service Representative
Post Office
05.2017 - 07.2024
Delivery Driver
Domino's
07.2015 - 02.2018
Date Enter/Assistant Accountant
America associate
02.2013 - 04.2017
Health Care Specialist
Conventry Village
03.2011 - 06.2015
Delivery Driver
Tampa Beverage Solutions
08.2007 - 04.2011
High school diploma -
Hillsborough Community College