Joy Benjamin
Houston,TX
Summary
Productive Call Center Representative with 6 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
AT&T
08.2020 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Offered resolutions to de-escalate calls and solve customer issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Care Representative
Cigna
05.2018 - 07.2020
- Notified ordering providers of denied authorizations.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Verified patient's insurance eligibility prior to appointment date for payment purposes.
- Maintained high level of professionalism when speaking to Doctor's and insurance companies.
- Scheduled peer to peer reviews for Physicians to discuss medical necessity with insurance providers.
Administrative Assistant
Southside Pharmacy
03.2017 - 05.2018
- Trained new employees on delivery procedures, drug regulations and pharmacy prescription standards.
- Provided customer service for patient's regarding scheduling and time of deliveries.
- Handled secure and private information regarding patient health and medication to ensure patient privacy.
- Answered calls, greet visitors, handle outgoing mail, and compile/distribute driver's weekly reports/schedules.
- Provide administrative needs to delivery manager as needed.
Education
High School Diploma -
Cypress Creek High School
Houston, TX05-2017
Skills
- 66 WPM Typist
- CRM Software
- Intermediate Recordkeeping
- Account Management
- Data Entry Proficiency
- Excel Expert
- Outlook Skilled
- Microsoft Word
- System Documentation
- Payment Processing
Certification
- Phlebotomist Certification- September 2020
Timeline
Call Center Representative
AT&T
08.2020 - Current
Customer Care Representative
Cigna
05.2018 - 07.2020
Administrative Assistant
Southside Pharmacy
03.2017 - 05.2018
High School Diploma -
Cypress Creek High School