Summary
Overview
Work History
Education
Skills
Timeline
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Joy Bridges

Seattle,WA

Summary

Current Starbucks Supervisor with over 7 years of successful experience in customer service and sales. Recognized consistently for performance excellence and contributions to success in Starbucks as well as Costco's industry. Strengths in marketing and data analysis backed by training in communications.

Overview

10
10
years of professional experience

Work History

Barista, Shift Supervisor

City University Of Seattle Starbucks/ 1st & Pike
Seattle, WA
08.2015 - Current
  • Enhanced coffee shop reputation simultaneously as elevating customer loyalty by using strong social and customer service skills
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Maintained supply levels in counter and customer areas to meet typical demands.

Starbucks Store Manager

6th And Wall Starbucks
Seattle, WA
10.2019 - 05.2020
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Oversaw, trained and encouraged multiple baristas and supervisors to promote a culture of efficiency and high performance.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficient to facilitate planning.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Maintained proper product levels and inventory controls for different merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Recruited staff members who brought talent, enthusiasm and experience to skilled team of starbucks employee's
  • Implemented new attendance process and identified poor work habits to improve effectiveness.

Cashier Assistant

Costco
Seattle, WA
09.2020 - 04.2021
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Get customers to apply for credit cards
  • Get people to upgrade their memberships for company profits
  • Marketing and sales

Supervisor/ Server / Cashier

Ezell's Famous Chicken
Seattle, WA
09.2014 - 11.2016
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Performed all position responsibilities accurately and with urgency
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Trained multiple workers to uphold restaurant services
  • Worked with management team to implement proper division of responsibilities

Youth Leader/ Front Desk Assistant

Garfield Teen Life Center
Seattle, WA
06.2015 - 09.2015
  • Communicated openly with children's parents about daily activities and behaviors
  • Encouraged good behaviors using positive reinforcement methods

Education

High School Diploma -

Seattle Central College
Seattle, WA
2016

Skills

  • Sales
  • Issue and conflict resolution
  • High energy
  • Vendor and order management
  • Financial management
  • Staff & Database Management
  • Exceptional customer service
  • Point of sale knowledge
  • Courteous, professional demeanor
  • Team Leadership & Relationship building
  • Organized multi-tasker
  • Maximizing profitability
  • Goals and performance
  • Efficient multi-tasker
  • Ordering procedures
  • Strategic Planning

Timeline

Cashier Assistant

Costco
09.2020 - 04.2021

Starbucks Store Manager

6th And Wall Starbucks
10.2019 - 05.2020

Barista, Shift Supervisor

City University Of Seattle Starbucks/ 1st & Pike
08.2015 - Current

Youth Leader/ Front Desk Assistant

Garfield Teen Life Center
06.2015 - 09.2015

Supervisor/ Server / Cashier

Ezell's Famous Chicken
09.2014 - 11.2016

High School Diploma -

Seattle Central College
Joy Bridges