Kylie Shuck
Riverview
Summary
I am an organized and adaptable person. A quick learner, and I'm able to grasp concepts easily. I have outstanding interpersonal skills and have proficient computer abilities and will continue to educate myself as technology advances. As I pursue my studies, I want to enhance both my hard and soft talents.
Overview
6
6
years of professional experience
Work History
Barista, Shift Supervisor
Starbucks
01.2021 - Current
- Promoted to a shift supervisor in January of 2025.
- Maintained high store standards during shifts, ensuring cleanliness, inventory control, and efficient customer flow.
- Demonstrated flexibility by covering shifts and performing tasks outside of primary responsibilities.
- Trained and mentored new baristas, contributing to stronger team performance and lower turnover.
- Created daily connections and built friendships through my community that will allow me to advance through my educational career.
- Grew customer connection scores by 10%.
- Implemented a shift rotation system that improved efficiency and reduced fatigue in baristas.
- Handled unexpected staffing shortages or technical issues while maintaining service quality.
- Resolved complex customer complaints professionally and efficiently, consistently turning negative experiences into positive outcomes in a high-volume environment.
Women's Lead
Old Navy
01.2020 - 01.2021
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Delivered exceptional customer service, walking customers directly to items, offering advice and fetching additional sizes.
- Accelerated sales success by building displays and merchandising products.
- Advanced credit card sales by 5% each week.
Education
Bachelor of Arts - Business Law
Arizona State University
Arizona State05-2026
Associate of Science - Business Administration of Science
Consumnes River College
Sacramento, CA11-2023
Skills
- Interpersonal skills
- Decision-making
- Creative thinking
- Time management
- Excel functions
- Collaborative team player
LANGUAGES
English
Timeline
Barista, Shift Supervisor
Starbucks
01.2021 - Current
Women's Lead
Old Navy
01.2020 - 01.2021
Bachelor of Arts - Business Law
Arizona State University
Associate of Science - Business Administration of Science
Consumnes River College