Johanna Trejo
Winnetka,CA
Summary
Dynamic and results-driven professional with extensive experience at The Coffee Bean & Tea Leaf, excelling in barista training and cash handling accuracy. Proven ability to foster teamwork and motivate staff, while delivering exceptional customer service. Bilingual in English and Spanish, adept at building lasting customer relationships in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Barista, Shift Supervisor
The Coffee Bean & Tea Leaf
Calabasas, CA
06.2019 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Sales Associate
Torrid
Northridge, CA
06.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Packager
Select Staffing Agency
Chatsworth, CA
10.2018 - 02.2019
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Toys"R"Us
Porter Ranch, CA
10.2010 - 07.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Theatre Usher
AMC Theatres
Woodland Hills, CA
11.2009 - 02.2011
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
Education
Chatsworth High
Chatsworth, CASkills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Staff motivation
- Languages English,Spanish
Languages
Spanish
Full Professional
Timeline
Sales Associate
Torrid
06.2024 - 11.2024
Barista, Shift Supervisor
The Coffee Bean & Tea Leaf
06.2019 - Current
Packager
Select Staffing Agency
10.2018 - 02.2019
Customer Service Representative
Toys"R"Us
10.2010 - 07.2012
Theatre Usher
AMC Theatres
11.2009 - 02.2011
Chatsworth High