Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joy Collins

Woodhaven,NY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coding and Billing position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mobile Expert

Sprint/T-Mobile
05.2015 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Upsold customers by recommending accessories and promotions to increase revenue.

Customer Service Representative

Con Edison of New York
08.2019 - 08.2020
  • Used knowledge base systems and work processes to help customers
  • Directed phone calls to shorten service time and steer conversations towards targeted solutions
  • Answered incoming calls and assisted customers with questions
  • De-escalated customer complaints using specialized communication techniques.

Education

High School Diploma -

Newtown High School
Elmhurst, NY
06.2006

CPC-A - Medical Coding And Billing

Queens Educational Opportunity Center
Jamaica, NY
02.2023

Skills

  • Multitasking abilities
  • Microsoft applications proficiency
  • Problem-solving
  • Communication
  • Medisoft Software

Certification

  • Certified Medical Coding and Billing Apprentice, AAPC - 2023

Timeline

Customer Service Representative

Con Edison of New York
08.2019 - 08.2020

Mobile Expert

Sprint/T-Mobile
05.2015 - Current

High School Diploma -

Newtown High School

CPC-A - Medical Coding And Billing

Queens Educational Opportunity Center

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Joy Collins