Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Emeribe

Houston,TX

Summary

Detail-oriented professional with experience in managing front desk operations and supporting store management. Skilled in data entry and customer relations, contributing to streamlined workflows and improved customer satisfaction.

Overview

6
6
years of professional experience

Work History

Receptionist

LandRover Houston North
Houston, TX
01.2024 - Current
  • Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
  • Assisted customers with inquiries, providing exceptional service and resolving concerns promptly.
  • Coordinated communication between departments to streamline workflows and enhance customer experience.
  • Maintained accurate records of appointments and client information using dealership management software.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.

Store Manager

The Happy Club
Houston, TX
03.2022 - 12.2023
  • Managed daily store operations, ensuring high standards of customer service and satisfaction.
  • Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
  • Implemented inventory management systems, reducing excess stock and improving turnover rates.
  • Developed promotional strategies that increased foot traffic and boosted monthly sales revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Accounting Clerk

LandRover Houston Central
Houston, TX
11.2022 - 03.2023
  • Maintained organized records of invoices, payments, and receipts.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced transactions at end of shifts.
  • Trained new cashiers on checkout procedures and customer service best practices.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Sales and Marketing Manager

LA Fitness
Houston, TX
12.2019 - 06.2021
  • Developed and implemented marketing campaigns to enhance brand visibility and member engagement.
  • Trained junior staff on sales techniques, fostering a collaborative environment for achieving team goals.
  • Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Increased sales revenue by consistently meeting and exceeding monthly sales targets.

Education

Prairie View A&M University
Prairie View, TX

Certificate - Project Management

Udemy
05.2026

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Administrative support

Timeline

Receptionist

LandRover Houston North
01.2024 - Current

Accounting Clerk

LandRover Houston Central
11.2022 - 03.2023

Store Manager

The Happy Club
03.2022 - 12.2023

Assistant Sales and Marketing Manager

LA Fitness
12.2019 - 06.2021

Prairie View A&M University

Certificate - Project Management

Udemy