Detail-oriented professional with experience in managing front desk operations and supporting store management. Skilled in data entry and customer relations, contributing to streamlined workflows and improved customer satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
LandRover Houston North
Houston, TX
01.2024 - Current
Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
Assisted customers with inquiries, providing exceptional service and resolving concerns promptly.
Coordinated communication between departments to streamline workflows and enhance customer experience.
Maintained accurate records of appointments and client information using dealership management software.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Store Manager
The Happy Club
Houston, TX
03.2022 - 12.2023
Managed daily store operations, ensuring high standards of customer service and satisfaction.
Trained and mentored staff on sales techniques and product knowledge to enhance team performance.