Joy Emery
Beaverton,MI
Summary
Proven Pharmacy Manager with a track record of enhancing patient care and maximizing productivity at Rite Aid Corporation. Specializes in regulatory compliance and pharmacy operations management, excelling in patient education and staff mentoring. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a commitment to excellence and a results-driven approach. Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in pharmacy industry metrpics and patient care.. Bringing successful career history comprising more than 20 years.
Overview
19
19
years of professional experience
Work History
Pharmacy Manager
Rite Aid Corperation
06.2021 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Pharmacy Manager
Walmart
08.2020 - 06.2021
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
Pharmacy Manager
Hannaford Pharmacy
02.2005 - 07.2020
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Education
Bachelor of Science - Pharmacy
Ferris State University
Big Rapids, MISkills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Regulatory Compliance
- Drug Inventory Management
- Training and mentoring
- Patient Counseling
- Medication Therapy Management
- Performance Metrics
Timeline
Pharmacy Manager
Rite Aid Corperation
06.2021 - Current
Pharmacy Manager
Walmart
08.2020 - 06.2021
Pharmacy Manager
Hannaford Pharmacy
02.2005 - 07.2020
Bachelor of Science - Pharmacy
Ferris State University