Joy Graham
GWYNN OAK
Summary
Dedicated professional with extensive experience in case management and client services. Skilled in effective communication, service coordination, and client development, contributing to improved client engagement and successful rehabilitation efforts.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Case Management Speialist
Maryland Department of Juvenile Services
Baltimore, MD
02.2020 - Current
- Coordinated case plans for youth offenders to ensure compliance and support rehabilitation efforts.
- Assessed individual needs through comprehensive evaluations, driving tailored interventions for at-risk youth.
- Developed and maintained accurate case records using state-mandated documentation systems, ensuring regulatory compliance.
- Mentored junior staff in effective case management practices, fostering professional development within the team.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Processed Custody Reports from the entire state of Maryland during evening and weekend hours.
- Completed Detention Authorizations, Community Detention equipment request and decisions to release to parents and guardians.
Service Coordinator
Catholic Charities of
Baltimore, MD
05.2023 - 10.2023
- Coordinated client services and resources to ensure effective program delivery.
- Developed individualized service plans, addressing clients' unique needs and goals.
- Facilitated communication between clients, staff, and external partners to enhance service efficiency.
- Assessed customer needs and developed solutions to meet needs.
- Completed referrals for clients for financial assistance.
Housing Coordinator for Young Adults
St.Vincent De Paul
Baltimore, MD
05.2022 - 10.2022
- Coordinated housing placements for individuals experiencing homelessness, ensuring timely and effective support.
- Developed and maintained relationships with community resources to enhance service delivery and client outcomes.
- Implemented streamlined intake processes, improving efficiency in client assessments and housing applications.
- Trained and supervised junior staff on best practices in housing coordination and client advocacy strategies.
- Advocated for clients' needs within multi-disciplinary teams to secure appropriate housing solutions and services.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness, and substance abuse, occupying over 20 apartments by providing direct, hands-on support services.
- Calculated tenant rent amounts to prepare leases and contracts.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Improved tenant satisfaction by promptly addressing concerns and providing effective solutions.
- Developed strong relationships with landlords, resulting in a higher retention rate of quality housing providers.
- Led group discussions and activities to meet different community needs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Program Assistant
Kennedy Krieger High School
Baltimore, MD
02.2019 - 09.2019
- Coordinated student support services to enhance academic performance and well-being.
- Developed and maintained communication channels between students, parents, and faculty for streamlined information sharing.
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported planning and coordination of Special Education program and associated activities.
- Fostered a positive learning environment through effective classroom management strategies.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Social Worker
Davidson County Department of Social Serices
Lexington, NC
07.2018 - 12.2018
- Developed and implemented individualized service plans for clients based on comprehensive assessments.
- Coordinated multidisciplinary team meetings to ensure effective communication and collaboration among service providers.
- Placed children and youth into appropriate foster homes, group homes, kinship homes, and adoptive placements.
- Completed appointments for medical, mental health, education, and substance abuse evaluation
- Advocated for client needs in various settings, including courts, schools, and community organizations.
- Facilitated support groups that fostered emotional resilience and social connection among participants.
- Monitored case progress and adjusted interventions to align with changing client circumstances or needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Documented client progress and activities in accordance with agency policies and procedures.
- Provided crisis counseling and intervention services to clients in emergency situations.
Family Services Case Worker
Baltimore City Department Of Social Services
Baltimore, MD
09.1992 - 12.2017
- Led case management processes, ensuring timely service delivery for clients seeking assistance.
- Placed children and youth in appropriate foster homes, group homes, kinship homes, medical facilities and adoptive placements.
- Completed periodic Court reports reviewing all clients progress in reunification plans.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Developed and implemented effective support programs, enhancing client engagement and resource access.
- Mentored junior staff on best practices in client interactions and documentation procedures.
- Improved workflow efficiencies through systematic review of service delivery practices and policies.
- Conducted comprehensive assessments to determine eligibility for foster care services.
- Developed individualized service plans in collaboration with families and stakeholders.
- Monitored child welfare cases, ensuring compliance with regulatory standards.
- Facilitated reunification efforts by coordinating visits, communication, and support services between biological families and foster families.
- Achieved successful placements for children through diligent research into suitable foster homes that met each child''s unique needs.
- Promoted child safety by conducting thorough home studies and evaluating potential foster homes for compliance with state regulations.
- Provided crisis intervention to children and families, addressing urgent needs and connecting them with necessary resources.
- Supported foster parents through regular check-ins, training opportunities, and advocacy within the child welfare system.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Education
Bachelor of Science - Psychology
Morgan State University
Baltimore, MDMaster of Science - Applied /Industrial Organizational Psychology
University of Baltimore
Baltimore, MDSkills
- Client advocacy
- Regulatory compliance
- Data collection
- Ethical practice
- Highly effective communication
- Coordination of services
- Client engagement
- Crisis Intervention
Websites
Certification
Young Adult Mental Health First Aid Certification
Timeline
Service Coordinator
Catholic Charities of
05.2023 - 10.2023
Housing Coordinator for Young Adults
St.Vincent De Paul
05.2022 - 10.2022
Case Management Speialist
Maryland Department of Juvenile Services
02.2020 - Current
Program Assistant
Kennedy Krieger High School
02.2019 - 09.2019
Social Worker
Davidson County Department of Social Serices
07.2018 - 12.2018
Family Services Case Worker
Baltimore City Department Of Social Services
09.1992 - 12.2017
Bachelor of Science - Psychology
Morgan State University
Master of Science - Applied /Industrial Organizational Psychology
University of Baltimore