Joy Hawes
Lebanon
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nehalem Bay Health Center and Pharmacy
06.2018 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management
- Answering phones and greeting patients
- Submitting RX requests to provider
- Administering vaccines
- Collecting laboratory specimens
Part Time Conference Assistant
Cannon Beach Conference Center
10.2016 - 05.2018
- Performed cafe duties
- Completing point of sale transactions
- Taking customer orders
- Preparing foods and beverages to fill orders
- Monitoring deli items and stocking as needed
- Stocking food and supplies for cafe
- Completed shift opening and closing duties
- Addressing customer needs
Barista Shift Supervisor
Starbucks
03.2016 - 05.2016
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Completed Barista duties on the floor when needed
Barista
Safeway
11.2015 - 03.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Operated espresso machines and commercial coffee brewers to create beverages.
Cafe Worker
Car'l B Clean Car Wash
01.2015 - 09.2015
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
Barista
Allann Bros
04.2014 - 07.2014
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
Conference Assistant
Cannon Beach Conference Center
06.2011 - 02.2014
- Completed shifts as assigned within housekeeping, waitstaff and cafe departments.
- Performed housekeeping duties for guest lodging, including room changeovers and room refreshes
- Served meals to guests, cleaned dining room after meals and prepared for the next meal time
- Completed dishwashing according to cleanliness and safety standards
- Supervised waitstaff during mealtimes, ensuring special diets were given accurately
- Completed customer transactions at cafe, accurately taking orders and making quality beverage and food orders to ensure customer satisfaction
- Maintained a positive attitude during high traffic times in cafe to ensure a friendly atmosphere for customers
Education
No Degree - Nursing Assistant
Dare 2 Care
Lebanon02-2025
No Degree - Nutrition And Dietetics
University of Arizona
Tucson, AZCertificate of Technical Studies - Medical Assisting
Clatsop Community College
06-2018
Associate of Arts - General
Highline College
DesMoines, WA06-2011
High School Diploma -
Highline High School
Burien, WASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Patient-focused care
- Reliable team player
- CPR
- Compassionate
- Specimens collection and processing
Certification
- Certified Nursing Assistant
- Basic Life Support (BLS) (CPR and AED) Certification - American Heart Association.
Timeline
Medical Assistant
Nehalem Bay Health Center and Pharmacy
06.2018 - 09.2018
Part Time Conference Assistant
Cannon Beach Conference Center
10.2016 - 05.2018
Barista Shift Supervisor
Starbucks
03.2016 - 05.2016
Barista
Safeway
11.2015 - 03.2016
Cafe Worker
Car'l B Clean Car Wash
01.2015 - 09.2015
Barista
Allann Bros
04.2014 - 07.2014
Conference Assistant
Cannon Beach Conference Center
06.2011 - 02.2014
No Degree - Nursing Assistant
Dare 2 Care
No Degree - Nutrition And Dietetics
University of Arizona
Certificate of Technical Studies - Medical Assisting
Clatsop Community College
Associate of Arts - General
Highline College
High School Diploma -
Highline High School
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