Joy Heng
Tustin,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
Work History
Cashier
Donut Star
01.2016 - Current
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help satisfy customer satisfaction
- Received payments for Donut Star and issued receipts.
- Resolved issues regarding customer complaints and dissatisfactory
Cashier
Newport Donuts
01.2016 - 06.2020
- Trained new employees in cashiering procedures, while offering assistance to any issues regarding cashier-related work
- Processed all sales transactions accurately and quickly to prevent long wait times for customers
- Processed over 200 transactions per day with exceptional accuracy.
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA05.2022
Associate of Science - Business Administration
Irvine Valley College
Irvine, CA12.2020
Associate of Science - Business Administration
Saddleback College
Mission Viejo, CA07.2020
Skills
- Proficient understanding of credit and cash transactions
- Proficient in Microsoft Office (Excel, Word, & Powerpoint)
- Intermediate knowledge in Outlook
- Excellent teamwork skills
Timeline
Cashier
Donut Star
01.2016 - Current
Cashier
Newport Donuts
01.2016 - 06.2020
Bachelor of Arts - Business Administration
California State University - Fullerton
Associate of Science - Business Administration
Irvine Valley College
Associate of Science - Business Administration
Saddleback College