Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joy Javobs

Houston,TX

Summary

I am an organized and experienced female seeking full time employment with strong skills in communication, client and customer relations services, and a very good team worker ready and open to embrace new ideas and training. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Client Service Representative

Fountain Transportation Llc
01.2023 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Responded to customer calls and emails to answer questions about products and services.

Assistant Tour Logistics Manager

Gojimax Educational & Leisure Services
10.2016 - 02.2021
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.

French Language Teacher

Charles Dales Memorial International School
02.2009 - 07.2016
  • Conducted after-school tutoring sessions for struggling students to reinforce key concepts and improve overall performance.
  • Served as a mentor for new teachers entering the department, sharing best practices and providing support during their transition into the role.
  • Coordinated with parents during conferences to discuss student progress, challenges, and strategies for improvement together.
  • Adapted teaching methods to address diverse learning styles and meet individual student needs effectively.
  • Organized class field trips relevant to course material so that real-world contexts enriched student understanding of the subject matter.
  • Supported the school''s foreign language department by organizing cultural events that promoted global awareness and appreciation of French culture.
  • Evaluated student progress regularly through formative assessments, providing constructive feedback and tailored support.
  • Utilized authentic French materials such as literature, film, and news articles to expose students to diverse perspectives of the Francophone world.
  • Fostered a positive learning environment by maintaining an organized, supportive, and inclusive classroom atmosphere.
  • Improved students'' written communication skills through regular assignments focused on grammar, vocabulary, and sentence structure.
  • Assisted students in developing strong study skills and time management strategies for academic success.
  • Supervised extracurricular clubs like the French Club or the French Honor Society, encouraging further exploration of Francophone culture outside of classes.
  • Prepared students for standardized exams such as the AP French Language Test by covering essential content areas thoroughly.
  • Motivated underperforming students by identifying their strengths and weaknesses while offering personalized guidance toward improvement.

French Language Teacher

Legacy International High School
02.2002 - 02.2011

*Facilitated learning of French language using variety of instructional methods

*Created reading lists with materials to promote student comprehension of written French

*Created interest and passion for French students by making learning French language fun thereby encouraging a lot of students to learn French language

*Consiltef with teachers in other disciplines to identify and adopt successful instructional strategies

Education

High School Diploma -

Egbu Girls High School
Nigeria

Bachelor Of Arts - French Language And Literature

University Of Portharcourt
Port Harcourt, Nigeria

Post Graduate Diploma - Education

National Open University Of Nigeria
Lagos Nigeria

Skills

  • Customer Support
  • Payment Processing
  • Customer Focus
  • Call center experience

Certification

*Microsoft word & Excel

* Diplome d’Etudes en Langue Francaise(delf 2)

Languages

French Language
Professional Working
English
Full Professional

Timeline

Client Service Representative

Fountain Transportation Llc
01.2023 - Current

Assistant Tour Logistics Manager

Gojimax Educational & Leisure Services
10.2016 - 02.2021

French Language Teacher

Charles Dales Memorial International School
02.2009 - 07.2016

French Language Teacher

Legacy International High School
02.2002 - 02.2011

High School Diploma -

Egbu Girls High School

Bachelor Of Arts - French Language And Literature

University Of Portharcourt

Post Graduate Diploma - Education

National Open University Of Nigeria
Joy Javobs