Joy Jung
Nipomo,CA
Summary
Proven multitasker and team player, adept in guest relations and operational efficiency, honed at Wow Yanagi and the United States Marine Corps. Excelled in high-pressure environments, ensuring seamless service and safety. Skilled in foreign language proficiency and exceptional customer service, consistently enhancing guest experiences and operational coordination.
Overview
7
7
years of professional experience
Work History
Server
Wow Yanagi
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Air Traffic Controller
United States Marine Corps
08.2017 - 08.2022
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
Education
Associate of Arts - Psychology
Cuesta Community College
San Luis Obispo, CA08.2026
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Guest Relations Management
- Foreign language proficiency
- Team Player
- Reliable and Responsible
- Reliability
- Multitasking
Languages
Korean
Native or Bilingual
Timeline
Server
Wow Yanagi
08.2022 - Current
Air Traffic Controller
United States Marine Corps
08.2017 - 08.2022
Associate of Arts - Psychology
Cuesta Community College
High School Diploma -
Arroyo Grande High School
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