Joy Kipple
Upper ChiChester,PA
Summary
Personable Guest Service Manager with 10 plus years of customer service experience.
I'm seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills.
Hardworking and passionate with strong organizational skills eager to secure entry-level Patient Service Representative position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Guest Service Manager
South Philly Race And Sports Book
09.2014 - Current
- Attended to customer needs, responding to questions, complaints.
- Understood and implemented safety and emergency procedures.
- Liaison between guests and management, relaying information and issues.
- Greeted and assisted guests
Sales Associate
Boscovs
09.2020 - 11.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
Driver
C.A.T.C.H
08.2006 - 02.2013
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly while picking and dropping off clients at appointments.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
Education
High School Diploma -
Interboro Senior High School
Prospect Park, PA06.1994
Skills
- Professional Relationships
- Money Handling
- Serve Guests
- Efficient Service
- Customer Loyalty
Timeline
Sales Associate
Boscovs
09.2020 - 11.2020
Guest Service Manager
South Philly Race And Sports Book
09.2014 - Current
Driver
C.A.T.C.H
08.2006 - 02.2013
High School Diploma -
Interboro Senior High School
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