Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystal Nielsen

Schenectady,NY

Summary

Personable Guest Service Manager with skills in handling financial transactions and maintaining property management systems. Over 3 years of customer service experience and extensive knowledge of hotel operations and procedures. Builds supportive work environments that boost staff efficiency. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Guest Service Manager

Hampton Inn By Hilton
07.2022 - Current
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Monitored staff training, scheduling and shift changes.
  • Understood and implemented safety and emergency procedures.
  • Implemented procedures and services to improve hotel services and amenities.
  • Evaluated and promptly resolved lodging facility operational issues.

Cashier Team Lead

BJ's Wholesale
08.2019 - 08.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Associate of Science - Engineering

Suny Buffalo
Buffalo, NY

Associate of Science - Sociology

Hudson Valley Community College
Troy, NY
09.2024

Skills

  • Operational Systems Monitoring
  • Special Events Ticketing
  • Professional Relationships
  • Training Junior Team Members
  • Reservation Software
  • Operations Management
  • Complaint Reviews
  • Guest Accommodations

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Guest Service Manager

Hampton Inn By Hilton
07.2022 - Current

Cashier Team Lead

BJ's Wholesale
08.2019 - 08.2021

Associate of Science - Engineering

Suny Buffalo

Associate of Science - Sociology

Hudson Valley Community College
Krystal Nielsen