Summary
Proven track record in enhancing client retention and satisfaction, by leveraging exceptional objection handling and account planning skills. Spearheaded targeted marketing campaigns, demonstrating a goal-oriented mindset and adept up-selling strategies, resulting in new business development. Achieved significant account growth through strategic partnerships and innovative sales tactics.
Overview
17
17
years of professional experience
Work History
Remote Inside Sales Account Manager
HD Supply
10.2020 - 08.2023
- Managed book of business with over 200 customer accounts across multiple product lines.
- Incorporated new products seamlessly and integrated offerings into routine sales calls.
- Adjusted sales strategies to recapture flagging market segments proactively identified through consistent tracking.
- Contributed to marketing initiatives by providing valuable feedback on promotional materials from an account manager perspective.
Account Manager/National Inside Sales Representative
Ryder Transportation
10.2013 - 08.2020
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Educated clients on new products or services to increase customer engagement with brand.
Account Relationship Manager
Grainger Industrial Supply
11.2006 - 03.2012
- Increased account retention by maintaining regular communication with clients and proactively identifying potential issues.
- Assisted in developing targeted marketing campaigns aimed at specific industries or regions relevant to my portfolio of accounts.
- Worked closely with internal departments, such as finance and legal teams, to ensure timely contract execution and billing processes for my clients.
- Identified and drove new marketing opportunities, partnerships, features, services and capabilities that impacted program profitability.
Education
No Degree - Norman J. Radow College of Humanities,
Skills
- Account planning
- Business Development
- Goal-oriented mindset
- Up-selling strategies
Timeline
Remote Inside Sales Account Manager - HD Supply
10.2020 - 08.2023
Account Manager/National Inside Sales Representative - Ryder Transportation
10.2013 - 08.2020
Account Relationship Manager - Grainger Industrial Supply
11.2006 - 03.2012
Kennesaw State University - No Degree, Norman J. Radow College of Humanities,