Joy Ku
CJ PHYSIOTHERAPY
Norwalk,CA
4
years of professional experience
Work History
Medical Receptionist
1 Year 7 Months- Manage appointments and patient flow efficiently, ensuring seamless operations.
- Process medical forms with precision, enhancing patient satisfaction.
- Maintain accurate EMR and medical records, supporting data integrity.
- Verify insurance details, facilitating smooth billing processes.
- Adhere to HIPAA regulations, safeguarding patient confidentiality.
- Handle incoming and outgoing mail, faxes, and emails.
- Collect co-pays, issue receipts, and manage communication via phone, fax, and email.
- Communicate effectively with doctors and PT aides.
- Notify medical staff of patient arrivals and delays.
Administrative Assistant
1 Year 3 Months- Managed a high volume of legal contracts with accuracy and attention to detail.
- Updated client demographics to enhance efficiency in customer data management.
- Processed and collected payments, ensuring accurate financial recordkeeping.
- Supported recruitment and training efforts, contributing to improved team performance.
- Performed accurate and efficient data entry tasks.
- Handled incoming and outgoing emails and mail with professionalism and timeliness.
- Assisted with office procedures and a variety of administrative responsibilities.
- Scanned and archived documents into appropriate databases for streamlined access.
- Maintained organized records, facilitating efficient retrieval and data management.
- Answered and routed phone calls, providing timely and professional support.
- Acted as a liaison between departments, executive leadership, and clients.
- Handled confidential information with discretion and integrity.
Appointment Scheduler
11 Months- Welcomed patients and verified insurance details, enhancing data accuracy and patient satisfaction.
- Assisted in form completion and document scanning, improving patient processing efficiency.
- Collected co-payments, ensuring accurate financial records and reducing outstanding balances.
- Handle calls, delivering professional and timely support.
- Coordinated with healthcare providers to confirm appointments, ensuring seamless communication and elevated patient satisfaction.
- Developed a tracking system for co-payments, enhancing financial record accuracy and minimizing outstanding balances.
Education
High School Diploma
- Ultrasound Technician
Skills
Medical Receptionist
Legal Administration
Scheduling Coordinator
Customer Service
Insurance Verification
EMR
HIPAA
Timeline
Medical Receptionist
CJ PHYSIOTHERAPY
01.2025 - CurrentRead More
Administrative Assistant
Advanced Fresh Concepts Franchise Corporation
06.2023 - 09.2024Read More
Appointment Scheduler
Shin Imaging Center
07.2022 - 06.2023Read More
Cypress College
from Ultrasound Technician
Read More
Pacific Baptist School
High School Diploma
Read More