Joy Larson
Fergus Falls,United States
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
14
14
years of professional experience
Work History
Secretary
Fresenius Dialysis
Fergus Falls, MN
05.2023 - Current
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Sent and distributed mail and parcels.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
CNA
LB Homes
Fergus Falls, MN
01.2020 - 03.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Daycare Owner/Operator
self employed
Fergus Falls, MN
02.2017 - 03.2023
- Created a safe, nurturing environment to promote learning and growth in children.
- Ensured compliance with local regulations governing child care facilities.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
- Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
Salon Manager
The Parlour Hair Salon
Fergus Falls, MN
02.2011 - 03.2020
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Maintained accurate financial records of all salon transactions.
- Oversaw inventory control for retail products and supplies.
- Ensured compliance with state regulations regarding cosmetology practices.
- Created monthly reports that tracked progress towards goals set by ownership.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Hotel Front Desk Clerk
Kelly Inn
Fargo, ND
08.2010 - 10.2011
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Managed cash drawer according to established accounting guidelines.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Performed administrative duties such as filing documents, preparing correspondence.
Education
Associate of Arts - Cosmetology
SCTC Wadena
Wadena, MN10-2010
Skills
- Customer Service
- Database Management
- Requisition processing
- Calendar Management
- Office Administration
Timeline
Secretary
Fresenius Dialysis
05.2023 - Current
CNA
LB Homes
01.2020 - 03.2023
Daycare Owner/Operator
self employed
02.2017 - 03.2023
Salon Manager
The Parlour Hair Salon
02.2011 - 03.2020
Hotel Front Desk Clerk
Kelly Inn
08.2010 - 10.2011
Associate of Arts - Cosmetology
SCTC Wadena