Joy Mahrer
McMurray,PA
Summary
Personable, knowledgeable and dedicated volunteer with extensive experience in volunteerism. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with others. Motivated to maintain member satisfaction and contribute to organization's success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing the organization.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
US Treasury Department
Pittsburgh, Pennsylvania
01.1992 - 01.2006
Resolved telephone inquiries.
Resolved written inquires requiring documentation.
On-the-job instructor Pittsburgh and San Juan, Puerto Rico call centers.
Instructor and lead instructor.
Managed work group.
Program Manager
Hidden Valley Tennis Club
Upper St Clair, PA
11.1987 - 01.1989
Organized and scheduled tennis leagues within club.
Sold club memberships.
Maintained member activity level within club by finding tennis partners for members, organizing member social events, and organizing ladies intermediate level inter-club competitive tennis team.
Traffic Manager
WTAE Radio
Pittsburgh, PA
02.1969 - 06.1970
Scheduled all commercial traffic.
Achieved competitor and spacing guarantees.
Education
Bachelor of Science - Geography Teacher Education
Indiana University of Pennsylvania
Indiana, PA1968
Skills
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Understanding Member Needs
- Upbeat and Positive Personality
- Verbal and Written Communication
- Time Management
- Attention to Detail
- Cultural Awareness and Sensitivity
Community Volunteer
League of Women Voters, Scott County, Iowa; Mt. Lebanon, PA Chapters officer 1971 - 1988
Scott County, Iowa Newcomer's Club officer 1971-1972
Asbury United Methodist Church, Bettendorf, Iowa; United Methodist Women, officer 1971-1976
PTA, Markham Elementary School, Mt. Lebanon, PA., Recording Secretary, Parliamentarian, Newsletter Editor 1977-1980
Southminster Presbyterian Church, Mt Lebanon, PA; Sunday School teacher 1979-1981
Southminster Presbyterian Church, women's association officer @1979-1985
League of Women Voters, Allegheny County Council, officer 1980-1984, 1986-1988, president 1984-1986
Girl Scouts troop and certified camping leader @1982-1988
Girl Scouts troop leader instructor @1984-1990
Parkway West Multimodal Corridor Study Commission, secretary - @1984-1986
Allegheny County Election District Redistricting Committee - @1984-1986
United States Tennis Association, Southwest Pennsylvania District, Coordinator intermediate women's inter-club league @2000-2010
Canonsburg Presbyterian Church, Deacon 2007-2009
Waterdam Farms Homeowners Association, Secretary 2012-2017
Westminster Presbyterian Church, Abigail Circle, Presbyterian Women in Westminster, and the Chancel Guild, chairman 2012- 2020
Timeline
Customer Service Representative
US Treasury Department
01.1992 - 01.2006
Program Manager
Hidden Valley Tennis Club
11.1987 - 01.1989
Bachelor of Science - Geography Teacher Education
Indiana University of Pennsylvania
Traffic Manager
WTAE Radio
02.1969 - 06.1970
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