JOY MANLEY
Charlotte,NC
Summary
Service-driven professional with 8+ years of experience across customer care, behavioral support, and administrative roles. Recognized for delivering polished service, using strong emotional intelligence, and maintaining a calm, solutions-focused presence. Excels in fast-paced environments while ensuring professionalism, accuracy, and exceptional client experiences.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Registered Behavior Technician
Kennedy ABA
Charlotte, NC
03.2026 - Current
- Implemented ABA treatment plans and behavior intervention strategies during one-on-one client sessions.
- Collected accurate session data to track skill acquisition and behavior reduction progress.
- Monitored client safety and responded calmly to escalating behaviors using approved protocols.
- Documented session notes, data sheets, and parent communications for consistent clinical records.
- Supported BCBA supervision by preparing materials, updating progress notes, and maintaining session readiness.
Registered Behavior Technician
Opal Autism Centers
01.2025 - 11.2025
- Provide one-on-one ABA therapy to children with developmental and behavioral needs.
- Document behavioral data to support treatment goals.
- Teach social, communication, and adaptive living skills.
- Maintain confidentiality and follow HIPAA standards.
- Collaborate with families to reinforce therapeutic strategies.
Receptionist
The Healing Chamber, LLC
01.2021 - 01.2022
- Welcomed clients and coordinated scheduling, calls, and emails.
- Created a calm, supportive environment aligned with wellness services.
- Organized and promoted monthly community events.
- Maintained front-desk operations and client records.
Registered Behavior Technician
Learn Behavioral
01.2021 - 01.2022
- Implemented ABA interventions for children with autism.
- Logged session data and monitored progress.
- Applied evidence-based reinforcement techniques.
Pandora Manager / Jewelry Specialist
Jared: The Galleria of Jewelry
01.2016 - 01.2020
- Advised customers on jewelry selections for personal use and gifts.
- Exceeded sales goals through rapport and product expertise.
- Trained new team members on product features and service standards.
- Maintained clean, brand-compliant displays and merchandise.
- Processed transactions, repairs, and returns accurately.
Education
Bachelor’s Degree - Behavioral & Social Sciences
North Carolina Central University
Durham, NC01.2021
Diploma - undefined
Frederick Douglass High School
Upper Marlboro, MD01.2012
Skills
- Customer Service
- Written & Verbal Communication
- Microsoft Office Suite
- ABA Techniques
- Conflict Resolution & De-escalation
- Data Documentation
- Sales & Upselling
- Time Management & Multitasking
Certification
Registered Behavior Technician (RBT), 2025, CPR Certification, 2025, First Aid Certification, 2025
Timeline
Registered Behavior Technician
Kennedy ABA
03.2026 - Current
Registered Behavior Technician
Opal Autism Centers
01.2025 - 11.2025
Receptionist
The Healing Chamber, LLC
01.2021 - 01.2022
Registered Behavior Technician
Learn Behavioral
01.2021 - 01.2022
Pandora Manager / Jewelry Specialist
Jared: The Galleria of Jewelry
01.2016 - 01.2020
Diploma - undefined
Frederick Douglass High School
Bachelor’s Degree - Behavioral & Social Sciences
North Carolina Central University