Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joy Mckinney

Joy Mckinney

Lancaster,OH

Summary

Service-minded professional with experience and skills in business and entrepreneurship, aiming to elevate client service to new heights. Tenacious, organized, and perceptive, with over fifteen years of experience dedicated to refining and curating exceptional client experiences.

Overview

6
6
years of professional experience

Work History

Resident Assistant

Out of Darkness
Columbus, OH
02.2024 - Current
  • Built trust and developed positive relationships with residents.
  • Scheduled and managed appointments.
  • Facilitated team-building exercises to foster a sense of community within the residence hall.
  • Delivered daily training sessions.
  • Assisted residents in resolving issues using mediation and conflict management skills.

Supervisor and Service Professional

Cameron Mitchell Restaurants
Columbus, OH
06.2018 - Current
  • Maintain genuine hospitality in highly active circumstances.
  • Constantly learning to increase fluency in food and beverage offerings.
  • Consistently established rapport with guests.
  • Trained service staff and taught food and beverage classes.
  • Performed office procedures, including creating sales reports, void reports, and others.
  • Communicated effectively to enhance team performance and guest experience alike.

Office Manager

Blue Dragon Appliance Repair
Columbus , Ohio
12.2022 - 02.2024
  • Managed bookkeeping, record keeping, accounting, vendor relations, technician assistance, and all matters of customer relations.
  • Initiated and created tech manual, culture pieces, and methods of financial tracking and planning.
  • Conducted interviews, hired, and trained technicians.
  • Maintained expedient service to all customers.
  • Mastered weekly client service schedule.
  • Created and maintained third-party relationships.

Education

Training - Informed Care of Trafficked Individuals

Out of Darkness
Columbus, OH
01-2023

Certificate - Entrepreneurship

Columbus State Community College
Columbus, OH
01-2018

Skills

  • Meeting Coordination
  • Report Generation
  • Record keeping
  • Training
  • Scheduling appointments
  • Client Relationship Building
  • Critical thinking
  • Initiative
  • Organization
  • Written and verbal communication skills
  • Multitasking
  • Service Oriented
  • Telephone reception

Timeline

Resident Assistant

Out of Darkness
02.2024 - Current

Office Manager

Blue Dragon Appliance Repair
12.2022 - 02.2024

Supervisor and Service Professional

Cameron Mitchell Restaurants
06.2018 - Current

Training - Informed Care of Trafficked Individuals

Out of Darkness

Certificate - Entrepreneurship

Columbus State Community College

Similar Profiles

CREATE PROFILE
Joy Mckinney