Joy Melerine
Chalmette
Summary
Dynamic professional with expertise in customer service and hospitality, honed at Best Western Hotel. Proven ability to enhance guest satisfaction and loyalty through effective conflict resolution and innovative marketing strategies. Skilled in registration processing and POS systems, consistently achieving high productivity and streamlined operations. Recognized for exceptional problem-solving and time management skills.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Best Western Hotel
11.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Ensured cleanliness and organization of front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
- Implemented marketing and promotional initiatives to increase occupancy.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Designed filing systems and protocols for secure handling of sensitive information
Customer Service Cashier
Windixie
10.2022 - 12.2023
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
Student Worker
Nunez Community College Business Department
09.2022 - 07.2023
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Completed research, compiled data, and assisted in timely reporting.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Streamlined filing systems and procedures ensuring confidentiality of highly sensitive information
Education
High School Diploma -
Chalmette High School
Chalmette, LASkills
- Registration processing
- Credit and cash payments
- Hospitality best practices
- Conflict and issue documentation
- Conflict resolution
- Time management
- Customer service
- File management
- Hospitality services
- Problem-solving skills
- POS systems
- Information protection
Timeline
Front Desk Agent
Best Western Hotel
11.2023 - Current
Customer Service Cashier
Windixie
10.2022 - 12.2023
Student Worker
Nunez Community College Business Department
09.2022 - 07.2023
High School Diploma -
Chalmette High School