JOY NKINYANGI
Marietta,US
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Sunglass Hut
07.2023 - Current
- Engaged with customers to foster rapport and enhance loyalty.
- Assisted customers in locating products and checked store system for availability at other locations.
- Organized racks and shelves to enhance store visual appeal, engage customers, and promote merchandise effectively.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
Store Supervisor
Forever 21
11.2022 - 06.2023
- Maintained accurate documentation to support record-keeping processes. and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw associates' activities in stocking shelves and handling deliveries. by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Ensured customer satisfaction through prompt and professional handling of product returns.
- Responded to customer inquiries regarding store policies and procedures. about store policies and addressed customer concerns.
- Maintained accurate and up-to-date documentation to ensure error-free processing and delivery.
Sales Associate
Forever 21
07.2020 - 11.2022
- Organized racks and shelves to enhance store visual appeal and promote merchandise effectively.
- Assisted customers in locating products and verified availability at other locations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Responded to customer inquiries regarding sizing, accessories, and care of merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts - Business Administration
Chattahoochee Technical College
Marietta, GASkills
- Sales Transaction Handling
- Customer Service
- Selling Techniques
- Visual Merchandising
- In-Store Support
- Time Management
- Conflict Resolution
- Social Perceptiveness
Timeline
Sales Associate
Sunglass Hut
07.2023 - Current
Store Supervisor
Forever 21
11.2022 - 06.2023
Sales Associate
Forever 21
07.2020 - 11.2022
Associate of Arts - Business Administration
Chattahoochee Technical College