Joy Oosterhouse
Grand Rapids,MI
Summary
Dedicated supervisor with expertise in leading support staff and managing complex workflows in educational and clinical settings. Focused on team training, process improvement, and fostering inclusive environments. Delivers high-quality service and enhances collaboration among team members.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Resource Specialist Supervisor
Imagine Learning Virtual
Grand Rapids, MI
10.2023 - Current
- Led and supervised team of resource specialists delivering virtual special-education services.
- Assigned workloads, monitored performance, and provided coaching for professional development.
- Collaborated with partner schools and agencies to support service delivery and resolve challenges.
- Developed procedures to ensure consistency and improve staff experience across programs.
- Managed program-wide data systems, ensuring accuracy, compliance, and timely reporting.
- Created reports and presentations summarizing the status of resource usage.
Resource Specialist Lead/Coordinator
Imagine Learning Virtual
Grand Rapids, MI
10.2020 - 10.2023
- Coordinated accommodations and service delivery for students across multiple virtual partner schools to enhance access and support.
- Supervised Resource Specialists, facilitating onboarding and training to ensure procedural alignment and effective service delivery.
- Analyzed student and program data to establish goals, track progress, and guide instructional decisions.
- Maintained personnel documentation and compliance records, ensuring accuracy for internal and external reporting.
- Strengthened communication between teams, ensuring clarity, consistency, and timely follow-through
Special Education Consultant/Educational Diagnostician
Comprehensive Therapy Center
Grand Rapids, MI
- Consulted with schools and families to enhance instructional planning and service delivery for special education.
- Collaborated with teachers to modify curriculum, ensuring accessibility for special education students.
- Conducted assessments, interpreted data, and collaborated with multidisciplinary teams to support student needs.
- Collaborated with school personnel to ensure that all accommodations were provided for students with disabilities.
- Provided training sessions for staff on special education strategies and tools.
- Drafted detailed reports on individual student progress in relation to IEP goals, facilitating informed decision-making.
Resource Special EducationTeacher
Various Area Schools
Grand Rapids, MI
- Developed individualized education plans to address diverse student needs across multiple schools.
- Conducted assessments to evaluate student strengths and identify improvement areas.
- Collaborated with teachers to integrate effective support strategies into classroom instruction.
- Coordinated with parents to discuss student development and establish educational goals.
- Delivered direct instruction to small groups, emphasizing academic and social skills.
- Monitored student progress and provided regular feedback to teachers and parents.
Education
Master of Arts - Reading
Calvin University
Grand Rapids, MIBachelor of Arts - Special Education: Learning Disabilities
Calvin University
Grand Rapids, MIAdditional Coursework - Cognitive Impairments
Grand Valley State University
Allendale, MISkills
- Program Management
- Data Tracking & Reporting
- Regulatory Adherence
- Policy development
- Workflow & Schedule Management
- Staff training
- Performance coaching
- Stakeholder Engagement
- Cross-functional teamwork
- Problem solving
- Office data systems
Certification
Michigan Continuing Teaching Certificate, Elementary K-8 All Subjects, and Learning Disabilities (SM) K-12, Teacher Consultant credentials as approved by the State of Michigan, TEFL Certification
Volunteer Information
- CASA, volunteer, Kent County, Michigan, Appointed CASA volunteer for Kent County, Michigan
- Friendship International, Board of Trustee, Member of the Board of Trustee of Friendship International
- Multi-lingual elementary Classroom, Volunteer, Volunteer in multi-lingual elementary Classroom
- Kids Food Basket
Timeline
Resource Specialist Supervisor
Imagine Learning Virtual
10.2023 - Current
Resource Specialist Lead/Coordinator
Imagine Learning Virtual
10.2020 - 10.2023
Special Education Consultant/Educational Diagnostician
Comprehensive Therapy Center
Resource Special EducationTeacher
Various Area Schools
Master of Arts - Reading
Calvin University
Bachelor of Arts - Special Education: Learning Disabilities
Calvin University
Additional Coursework - Cognitive Impairments
Grand Valley State University