Joy Phillips
Greenville,NC
Summary
Educational professional with extensive experience in working with adult learners across multi-disciplinary fields in to-face and online settings (See separate academic resume). Dedicated sales associate with a proven track record in customer service and problem-solving. Skilled in fostering positive relationships and ensuring customer satisfaction. Skilled in problem-solving, team work, collaboration, and maintaining organized displays, contributing to a welcoming shopping environment. Extensive experience in sewing across many skill fields since childhood.
Overview
22
22
years of professional experience
Work History
Sales Associate
Barnes & Noble
Greenville, NC
07.2015 - 09.2016
- Assisted customers in locating books and products, enhancing overall shopping experience.
- Processed transactions efficiently at point-of-sale, ensuring accuracy and customer satisfaction.
- Maintained organized merchandise displays, contributing to store presentation and accessibility.
- Collaborated with team members to achieve sales goals and improve service strategies.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Participated in inventory management, tracking stock levels and assisting with replenishment tasks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Austin Window Fashions
Austin, TX
07.1994 - 09.1995
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Custom designed window treatements
Education
Ph.D. - Educational Administration: Policy And Planning
The University of Texas At Austin
Austin, TX05.1999
Skills
- Educational professional
- Adult education specialist
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Teaching and educational design
Timeline
Sales Associate
Barnes & Noble
07.2015 - 09.2016
Sales Associate
Austin Window Fashions
07.1994 - 09.1995
Ph.D. - Educational Administration: Policy And Planning
The University of Texas At Austin