Kayla Cardenas
Portage
Summary
Bilingual healthcare and sales professional with experience supporting provider-facing sales operations, clinical workflows, and customer engagement in fast-paced environments. Strong foundation in healthcare systems, compliance, and relationship-based selling paired with front-line sales experience. Proven ability to communicate product value, support accounts, and collaborate cross-functionally.
Overview
3
3
years of professional experience
Work History
Sales Associate
Sally Beauty
Hobart, IN
01.2023 - Current
- Drive consistent sales performance through consultative selling and product education.
- Build rapport, overcome objections, and close transactions in a high-volume environment.
- Support inventory management and mentor new team members.
Sales Account Representative Intern
Life DME
Merrillville, IN
01.2025 - 05.2025
- Supported healthcare sales operations including order processing, documentation, and account coordination.
- Served as liaison between providers, patients, and internal teams to ensure timely communication and service.
- Maintained compliance with healthcare documentation and regulatory standards.
Risk & Quality Intern
St. Mary Medical Center
Hobart, IN
01.2024 - 05.2024
- Assisted with quality assurance, compliance, and performance improvement initiatives.
- Participated in interdisciplinary meetings and handled confidential data in compliance with HIPAA.
Education
Master of Health Administration - undefined
Valparaiso University
Valparaiso, IN05.2025
Bachelor of Science - Healthcare Leadership
Valparaiso University
05.2024
Skills
- Medical Sales & Support: Provider communication, account support, order processing, customer engagement
- Healthcare Knowledge: Clinical workflows, HIPAA compliance, quality & risk operations
- Communication: Fluent in English & Spanish; professional verbal and written skills
- Technical: Microsoft Office Suite; adaptable to CRM, EMR, and sales tracking systems
- Certification: CITI Program – Social & Behavioral Educational Research
Timeline
Sales Account Representative Intern
Life DME
01.2025 - 05.2025
Risk & Quality Intern
St. Mary Medical Center
01.2024 - 05.2024
Sales Associate
Sally Beauty
01.2023 - Current
Master of Health Administration - undefined
Valparaiso University
Bachelor of Science - Healthcare Leadership
Valparaiso University