Joy Pitts
Westminster,CO
Summary
Experienced customer service professional known for exceptional conflict resolution and relationship-building skills. Delivered outstanding support by addressing customer/child needs with empathy and professionalism. Expert in working as part of a team who is adaptable in order to ensure successful and positive results. Ready to leverage expertise to drive customer satisfaction and team success.
Overview
18
18
years of professional experience
Work History
Stay at Home Parent
Myself
09.2015 - Current
- Developed and implemented daily routines to enhance children's learning and development.
- Managed household budgets, ensuring efficient allocation of resources for family needs.
- Cultivated strong communication skills through regular interactions with educators and community resources.
- Initiated conflict resolution strategies to promote harmony among household members.
- Monitored children's activities to verify safety and wellbeing.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Mentored children in time management and responsibility through structured chore assignments.
- Adapted parenting strategies based on individual children's developmental needs and learning styles.
Customer Service Technician
Rackspace
08.2012 - 09.2015
- Resolved customer inquiries through the company's chat system, ensuring timely and accurate responses.
- Collaborated with technical teams to troubleshoot complex issues, enhancing customer satisfaction levels.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Built a training program specific to the chat program used by employees and would train onboarding employees.
Barista/Shift Supervisor
Starbucks
06.2008 - 02.2012
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Conducted regular quality checks on beverages to ensure consistency and adherence to recipes.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Managed inventory levels, optimizing stock usage to reduce waste and ensure product availability.
- Supervised barista team during high-volume shifts, ensuring efficient service and customer satisfaction.
- Trained new staff on beverage preparation techniques and company standards for quality.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Bachelor of Arts - English
University of Texas At San Antonio
San Antonio, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Conflict resolution
- Adaptable
- Empathetic
- Consistent
Timeline
Stay at Home Parent
Myself
09.2015 - Current
Customer Service Technician
Rackspace
08.2012 - 09.2015
Barista/Shift Supervisor
Starbucks
06.2008 - 02.2012
Bachelor of Arts - English
University of Texas At San Antonio