Joy Pratt
Grand Rapids
Summary
Results-focused Business Development Professional with proven track record in Organization Building. Proactive leader with strengths in communication, collaboration and connection. Proficient in leveraging recruiting and training/coaching knowledge to promote organization strength, longevity and growth. Adept at creating and managing concurrent objectives to promote efficiency, influence positive outcomes and meet company objectives.
Overview
19
19
years of professional experience
Work History
Practice Administrator - Contract Employee
Kooistra Chiropractic Clinic PLLC
Wyoming, Michigan
10.2024 - 07.2026
- - Managed daily front office, back office, and provider flow for chiropractic clinic.
- - Monitored compliance with clinic policies and healthcare privacy standards.
- - Assisted doctors with reporting, workflow updates, and practice administration.
- - Developed and carried out practice policies and procedures to support compliance with applicable laws and regulations.
- - Reviewed vendor contracts for products and services tied to practice operations.
- - Renegotiated contracts and adjusted services to lower practice expenses.
- - Prepared monthly reports covering appointment volume, no-shows, and collections.
- - Led regular meetings with doctors and front desk staff to review performance objectives, goals, and outcomes.
- - Reviewed financial data to identify improvement areas and cost-saving opportunities.
- - Put cost-control strategies in place while growing revenue sources.
- - Resolved patient complaints promptly to maintain high satisfaction ratings.
- - Met with patients to collect past-due balances or set up payment plans.
- - Supported recruitment for new employees and delivered onboarding training.
- - Moved practice from paper billing to electronic billing, payment, and EMR systems.
- - Reviewed processes to find gaps and improvement opportunities.
- - Led meetings to clarify priorities and resolve issues.
- - Facilitated brainstorming sessions with cross-functional teams for problem-solving.
- - Selected and implemented online scheduling platform.
- - Transitioned practice from landline telecommunications to VoIP.
Realtor
Exp Realty
Grand Rapids, MI
05.2019 - Current
- Tracked weekly sales to develop team members, and provide motivation and training
- Oversee and negotiate offers for real estate purchases on clients' behalf.
- Acquire new customers, counsel clients and identify purchasing needs to deliver relevant real estate investments.
- Advise prospective clients on current market activities and optimal buying or selling choices.
- Promote property sales through advertisements, open houses and participation in multiple listing services.
- Conduct home buyer workshops, educating buyers on home purchasing process.
- Execute marketing efforts via cold calling, postcard mailings and door knocking,
- Communicate with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Represent buyers and sellers in major real estate transactions.
- Research and determine competitive market price.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
District School and Community Coordinator
Wyoming Public Schools
Wyoming, MI
02.2023 - 06.2024
- Tracked student attendance for Wyoming Intermediate (590 students) and Oriole Park Elementary (300 students).
- Kept accurate records of interventions to monitor progress toward lower truancy rates.
- Worked with students, families, and school staff to identify root causes of truancy.
- Built strong relationships with parents and guardians to reinforce importance of regular school attendance.
- Partnered with community organizations, social service agencies, and stakeholders to connect struggling families with resources.
- Developed individual attendance plans to reduce absences.
- Completed home visits when needed to better understand attendance barriers.
- Reduced truancy by 11% at Wyoming Intermediate and by 2% at Oriole Park Elementary.
- Revived previously inactive Parent Advisory Council at Wyoming Intermediate after Covid-related pause.
- Recruited volunteers for PTO events and activities.
- Requested donations from local businesses to support PTO initiatives.
- Sought collaboration opportunities with community partners and stakeholders supporting student success.
- Coordinated volunteers for monthly Feeding America food truck event setup, packing, and distribution.
- Created posters, flyers, and brochures to promote upcoming events and campaigns.
- Promoted food drive activities through social media, printed materials, and word of mouth.
- Prepared educational materials on parenting skills, child development, and health care.
- Helped families complete applications for public benefits such as food stamps or housing assistance.
- Referred families to appropriate social service agencies and community organizations as needed.
- Completed home visits to assess family needs and share resources.
- Supported families facing homelessness or risk of homelessness.
- Assisted building principals with staff coverage and special projects as requested.
- Worked with athletic director and high school football coach to restart 5th/6th grade football program after Covid shutdown.
- Provided students with guidance and reset space upon request.
- Recruited nonprofit partner to provide winter clothing for students and families at Wyoming Intermediate.
- Assisted building Principles with staff coverage, or special projects as requested.
- Collaborated with Athletic Director and High School football coach to revive the 5th/6th grade football program, which had been inactive due to covid.
- Assisted students by providing guidance and reset space upon request.
- Recruited Non-Profit to partner with Wyoming Intermediate and provide essential winter clothing for students and families.
Senior Executive Creative Director
Initials Inc
Clarksville, GA
07.2007 - 03.2018
- Supported product promotion at trade shows across region, building prospect connections and increasing market reach.
- Helped develop and present creative ideas to internal stakeholders and customers to launch new programs and drive sales initiatives.
- Recruited and motivated high-performing sales team, generating over $1700000.00 in new sales per year.
- Provided sales consultations and educated clients on products and services.
- Created sales plans, goals, strategies, and objectives to support team targets and revenue goals.
- Tracked and reviewed key quantitative metrics and business trends related to clients and partners.
- Led creative team meetings to share ideas and turn action plans into results.
- Recognized for generating $30000 or more in annual personal sales while promoting 2+ leaders from personal team.
- Earned achievement awards for highest organizational recruits (991), third highest personal sales ($34387.06), fifth highest personal parties (60), highest organizational parties (3846), fifth highest personal recruits (52), and highest organizational sales (1700114.05).
Education
Restorative Practice Training
Dispute Resolution Center
Grand Rapids, MI10-2023
CPI Training Part One
Crisis Prevention Institute
Virtual09-2023
Bachelor of Arts - Business Administration
Calvin College
Grand Rapids, MI05.1988
Skills
- Detail-Oriented
- Promotional Events
- Customer/Patient Relationship Management
- Policy implementation
- Strategic planning
- Performance metrics
- Clinical improvement initiatives
- Team Training and Motivation
- Cross-functional collaboration
- Conflict resolution
Accomplishments
- Initials Inc President's Council Member - 7 years
- Initials Inc Trip Qualifier - 9 Years
- Initials Inc Circle of Excellence - 7 Years
- Initials Inc National Conference Speaker and/or Trainer - 9 Years
- Initials Inc Leadership Conference Speaker and/or Trainer - 8 Years
Timeline
Practice Administrator - Contract Employee
Kooistra Chiropractic Clinic PLLC
10.2024 - 07.2026
District School and Community Coordinator
Wyoming Public Schools
02.2023 - 06.2024
Realtor
Exp Realty
05.2019 - Current
Senior Executive Creative Director
Initials Inc
07.2007 - 03.2018
Bachelor of Arts - Business Administration
Calvin College
CPI Training Part One
Crisis Prevention Institute
Restorative Practice Training
Dispute Resolution Center