Mimi Gallagher
Holliston,MA
Summary
Dynamic Practice Administrator at Comprehensive Eye Care of New England, adept at enhancing patient relations and streamlining operations. Proven track record in reducing wait times and fostering strong relationships, showcasing excellent communication and problem-solving skills. Committed to delivering exceptional service and creating a welcoming environment for both patients and staff.
Overview
38
38
years of professional experience
Work History
Practice Administrator
Comprehensive Eye Care of New England
02.2017 - Current
- Developed strong interpersonal relationships with patients, delivering concierge type care and service.
- Enhanced patient experience by reducing wait times through efficient workflow adjustments.
- Managed daily practice operations ensuring smooth service delivery for patients and our practitioners.
- Managed facility maintenance, securing a welcoming environment for both staff and patients.
Elderly Caregiver
Jackie Donovan Agency, Inc.
04.2014 - 02.2017
- Cultivated meaningful relationships fostering comfort for elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported with hygiene tasks including bathing, grooming, and dressing.
- Supported clients in daily activities to enhance self-worth and overall health.
Assistant Vice President
AARP Investment Program From Scudder
09.1987 - 04.1999
- Elevated Call Center standards through clear goals and consistent evaluations.
- Worked alongside executive leadership to ensure departmental alignment with corporate strategies.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Cultivated solid relationships with AARP Executive Leadership, enhancing customer satisfaction scores.
Education
Bachelor Of Arts - Psychology
University of Hartford
West Hartford, CT05.1987
Skills
- Patient Support and Care Integration
- Operations Oversight
- Scheduling coordination
- Cross-Functional Teamwork
- Detail-Oriented
- Problem-solving abilities
- Proficient in Managing Multiple Tasks
- Consistent Dependability
- Excellent communication
- Responsive to Dynamic Environments
- Client Relationship Management
Timeline
Practice Administrator
Comprehensive Eye Care of New England
02.2017 - Current
Elderly Caregiver
Jackie Donovan Agency, Inc.
04.2014 - 02.2017
Assistant Vice President
AARP Investment Program From Scudder
09.1987 - 04.1999
Bachelor Of Arts - Psychology
University of Hartford
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