Joy Robertson
Leonardtown,MD
Summary
To obtain the position that allows me to use my skills and work with people to make the lives of children better.
Licensing professional with comprehensive background in regulatory compliance and process management. Proven ability to navigate complex licensing procedures and deliver timely approvals. Known for collaborative teamwork and adaptability in dynamic environments, showcasing strong organizational and communication skills.
Overview
43
43
years of professional experience
Work History
Licensing Specialist Supervisor
Maryland State Department of Education
Leonardtown, Maryland
06.2022 - Current
- Evaluate licensing applications for compliance with state education regulations.
- Continually review procedures to streamline licensing processes.
- Provide guidance to applicants and Providers regarding certification requirements and application procedures.
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Enhance cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Facilitate resolutions of complex issues surrounding licenses through effective mediation between stakeholders.
- Negotiate favorable terms for clients during license acquisition processes, securing optimal benefits while minimizing risks.
- Provide expert guidance to Licensing Specialists regarding interpretation and application of relevant rules, regulations, policies, and guidelines pertaining to licensing.
- Stay current on industry trends and evolving regulatory landscapes, ensuring company''s licensing strategies remained proactive and well informed.
- Conduct regular reviews of existing licenses to ensure continued alignment with evolving regulations and standards.
- Inform customers by mail, telephone or email of additional steps needed to obtain licenses.
- Assist newly hired Licensing Specialists in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Respond to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Perform routine data entry or document management.
- Stay up-to-date on Child Care regulations and licensing requirements to complete accurate and efficient reviews.
- Update operational records or licensing information using current computer programs.
- Respond to requests for information from public, other municipalities or state and federal legislative offices.
- Plan, Chair, record, edit minutes of regular Staff Qualification meetings and distribute to appropriate officials or staff members.
- Supervise daily operations, ensuring compliance with child care regulations and standards, in the absence of the Regional Manager.
- Conduct performance evaluations twice a year providing constructive feedback to improve team pro.
- Accomplish successful renewal of expiring licenses through meticulous preparation review, and follow-up of relevant documentation.
- Provide exceptional customer service to applicants and Providers, addressing inquiries with accurate information and timely responses.
- Collaborate with stakeholders to enhance communication and improve service delivery.
- Analyze data trends to identify areas for process improvement within licensing operations.
- Train and mentor junior staff on licensing protocols and best practices.
- Ensure accuracy and consistency in processing licenses through rigorous quality checks.
Child Care Licensing Specialist-Lead
State of Maryland-MSDE-Office of Child Care- region 10
Leonardtown, Maryland
04.2008 - Current
- Manage a large caseload of Family Day Care and Center programs
- Inspect, observe and license child care facilities in the tri-county area (announced and unannounced)
- Investigate complaints on child care facilities
- Inspect the child care facilities for compliance with the State regulations
- Provide recommendations to child care operations on how to best serve the children in their programs
- Provide technical and material assistance to providers regarding the child care regulations
- Provide recommendations to child care operations on how to best serve the children in their programs
- Document findings and complete inspection reports while on-site
- Prepare letters and reports regarding child care programs
- Complete personnel evaluations for center staff
- Assist co-workers in completing evaluations of center staff
- Attend work related trainings
- Represent the office on various committees and in hearings and at community meetings
- Present child care related information to child care providers and operators, as requested
- Supervisor: Susan Copsey 301-475-3770
Intensive Family Service worker
St. Mary's County Department of Social Services
Leonardtown, Maryland
01.1989 - 01.1990
- Work directly with identified 'at risk' families with a goal of keeping them together
- Provide recommendations for appropriate children's activities, discipline and guidance techniques, room arrangements and sleeping sources, as well as modeling age appropriate ways of dealing with their children.
- Provide some families with funds to meet their needs
- Provide budget counseling
- Provide suggestions and advice for dealing with spouses and getting through difficult times (counseling)
- Provide training/transportation to appointments
- Assist families on how to negotiate systems
- CPS
- Investigate complaints of suspected child physical and sexual abuse and neglect timely.
- Determine the risk to the child, make recommendations about follow-up to supervisor
- Remove child placed in an unsafe environment when necessary
- Prepare file reports of abuse and court reports as necessary; testify as needed.
- Manage a large caseload.
- Work on-call after-hours on a rotating basis for over 5 years to investigate complaints.
- Make referrals to other agencies as appropriate
Child Protective Services
St. Mary's County Department of Social Services
Leonardtown, Maryland
01.1983 - 01.1989
- Investigate complaints of suspected child physical and sexual abuse and neglect timely.
- Determine the risk to the child, make recommendations about follow-up to supervisor
- Remove child placed in an unsafe environment when necessary
- Prepare file reports of abuse and court reports as necessary; testify as needed.
- Manage a large caseload.
- Work on-call after-hours on a rotating basis for over 5 years to investigate complaints.
- Make referrals to other agencies as appropriate
Education
Bachelor's degree - Social Work and Health Service and Policy
University of Maryland Baltimore County (UMBC)
01-1983
Skills
- License management
- Customer service
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Active listening
- Adaptability and flexibility
- Professional ethics
- Task prioritization
- Problem-solving abilities
Timeline
Licensing Specialist Supervisor
Maryland State Department of Education
06.2022 - Current
Child Care Licensing Specialist-Lead
State of Maryland-MSDE-Office of Child Care- region 10
04.2008 - Current
Intensive Family Service worker
St. Mary's County Department of Social Services
01.1989 - 01.1990
Child Protective Services
St. Mary's County Department of Social Services
01.1983 - 01.1989
Bachelor's degree - Social Work and Health Service and Policy
University of Maryland Baltimore County (UMBC)