Joy Soto
Birdsboro,PA
Summary
Dynamic professional with a proven track record at Amazon, excelling in returns processing and supply chain optimization. Recognized for enhancing customer satisfaction through effective time management and problem-solving skills. Adept at team building and multitasking, driving efficiency and aligning departmental goals with corporate strategy.
Overview
10
10
years of professional experience
Work History
Returns Processor
Amazon
Muhlenberg, Pa
12.2020 - Current
- Processed and examined returned merchandise to determine condition and eligibility for restocking.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Implemented best practices for returns handling, enhancing efficiency of workflows and minimizing errors.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Collaborated with senior leadership to align departmental goals with corporate strategy, driving organizational growth.
- Led cross-functional teams to optimize our teams operations, enhancing overall efficiency.
Waitress
61 Diner
Muhlenberg, Pa
06.2016 - 12.2021
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Efficiently managed food and beverage orders, ensuring timely delivery to patrons.
- Trained new staff on menu items and proper service techniques to maintain quality standards.
- Collaborated with kitchen staff to streamline order preparation and improve workflow efficiency.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Made the schedule for the waitress/waiter staff.
Education
Associate of Science - General Studies
Reading Area Community College
Reading, PA05-2020
High School Diploma -
Exeter High School
Reading, PA06-1986
Skills
- Workplace safety
- Team building
- Reliability
- Multitasking
- Time management
- Problem-solving abilities
Timeline
Returns Processor
Amazon
12.2020 - Current
Waitress
61 Diner
06.2016 - 12.2021
Associate of Science - General Studies
Reading Area Community College
High School Diploma -
Exeter High School