JOY STAFFORD
Chehalis,Washington
Summary
Reliable hospitality professional with barista, hostess, and front desk experience, known for strong time management, clear communication, and attentive customer service. Handles espresso preparation, POS transactions, training support, and clean, organized workstations while helping keep service smooth during busy shifts.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista
Avenue Espresso
Chehalis, WA
05.2024 - Current
- Trained new baristas on beverage preparation and customer service protocols to ensure consistent quality.
- Prepared high-quality espresso beverages using precise brewing techniques.
- Interacted with customers during busy periods to foster a welcoming atmosphere and enhance customer experience.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Operated POS system efficiently for order processing and cash management.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Northwest Grind
Rochester, WA
02.2023 - 08.2023
- Delivered exceptional customer service, increasing customer satisfaction and encouraging repeat visits.
- Cultivated knowledge of coffee origins and brewing methods to elevate customer experience.
- Managed inventory levels, restocking supplies to meet daily operational needs.
- Maintained clean, organized workspace, supporting productivity and ensuring safety standards.
Restaurant Hostess
Jeremy Farm to Table
Chehalis, WA
07.2022 - 01.2023
- Greeted and seated guests, fostering a welcoming atmosphere and ensuring prompt service.
- Managed the reservation system, optimizing table assignments for efficiency.
- Resolved guest inquiries and complaints, consistently upholding high satisfaction levels.
- Collaborated with kitchen and wait staff to coordinate dining flow.
Receptionist
DryBox
Chehalis, WA
04.2022 - 08.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated interdepartmental communication to streamline information flow and foster collaboration.
- Maintained office supplies inventory and streamlined procurement processes to support operational needs.
Education
No Degree - Communications
Washington State University
Pullman, WASkills
- Beverage preparation
- Product knowledge
- Exceptional customer service
- Customer engagement
- Time management
- Multitasking
- Attention to detail
- Active listener
- Team player
Certification
- Registered Dental Assistant, Olympia Dental Assistant School, 2026.
- CPR Certified, American Heart Association, 2026
Timeline
Barista
Avenue Espresso
05.2024 - Current
Barista
Northwest Grind
02.2023 - 08.2023
Restaurant Hostess
Jeremy Farm to Table
07.2022 - 01.2023
Receptionist
DryBox
04.2022 - 08.2022
No Degree - Communications
Washington State University