Joy Tagle
Lynnwood,WA
Summary
Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Optometric Technician
Visionworks
Lynwood Center, WA
01.2023 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and Retinal Imaging for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Collaborated with optometry staff to reach individual and team goals.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Ensured timely delivery of eyewear products by coordinating with optical laboratories and tracking orders closely.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.
- Minimized errors in prescription processing through meticulous data entry practices when working with electronic health records.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
BDC Representative/ office admin and reception
Mazda of Everett
Everett, WA
03.2018 - Current
- Directing incoming calls/ Handling multiline telephone / Scheduling Posting/Closing Repair orders Payroll/Timecards Filing Managing clerical or other admin duties checking in new carloads/posting experience with accounting / entering cash received payments/ posting service and parts repair orders
Barista and Cashier
Starbucks
Millcreek, WA
06.2017 - 09.2017
- Customer Service
Cashier
DAIRY QUEEN BRAZIER
Everett, WA
01.2008 - 10.2011
- Provided customer service
Education
Skills
- Microsoft office (10 years)
- Public Speaking (6 years)
- Customer Service (10 years)
- Telephone Skills (4 years)
- Office Equipment (4 years)
- Multi-Line Phone System (4years)
- Administrative Assistant
- Receptionist (2 years)
- Scheduling 35 years
- Data Entry (2 years)
- Filing (3 years)
- Excel
- Clerical (2 years)
- Microsoft Word (10 years)
- Organizational Skills (10 years)
- Multi-line Phone Systems (2 years)
- Office Administration (2 years)
- Phone Etiquette (3years)
- Barista Experience
- Coffee Experience
health care experience
Accomplishments
Within my first year in optometry I was voted clinical specialist of the year
Timeline
Optometric Technician
Visionworks
01.2023 - Current
BDC Representative/ office admin and reception
Mazda of Everett
03.2018 - Current
Barista and Cashier
Starbucks
06.2017 - 09.2017
Cashier
DAIRY QUEEN BRAZIER
01.2008 - 10.2011