Joy Taylor
Aberdeen,Maryland
Summary
Experienced Analyst, Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
Cornerstone Hydrowash LLC
07.2021 - Current
- Conduct in-person estimates and prepare detailed proposals, respond to customer inquiries, manage scheduling and communications, handle commercial accounting, develop customer relationships, create marketing material, and achieve sales growth.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Personnel Security Specialist GS-9-1
Department of the Army
07.2019 - 07.2021
- Utilized oral and written communication, reviewed and analyzed personnel security background investigations, provided guidance on regulations, ensured accuracy of data, researched and facilitated work using computer software, implemented policies and procedures, safeguarded sensitive information, and stayed informed of industry developments.
- Handled challenging or complex cases involving multiple issues related to personnel security clearances, ultimately resolving concerns while minimizing risk to the organization.
- Managed sensitive case files, maintaining confidentiality and strict adherence to privacy laws.
- Developed strong rapport with various government agencies, fostering seamless inter-agency communication related to personnel security matters.
Personnel Security Assistant
Department of Defense Consolidated Adjudications Facility (DODCAF) Inquiries Inc
08.2018 - 07.2019
- Maintained productivity tracking products, compiled and reported findings, provided administrative support, performed JPAS administrative duties, supported budget analysis, handled records management, and utilized various personnel security applications/systems.
- Managed the revocation and reinstatement process for suspended or revoked clearances, ensuring appropriate follow-up actions were taken.
- Maintained strict confidentiality when dealing with sensitive personal information, adhering to all applicable privacy regulations and guidelines.
All-Source Intelligence Analyst
Defense Special Missile and Aerospace Center, National Security Agency (NSA)
01.2017 - 08.2018
- Forecasted space launches, managed spacecraft database, fused intelligence reports, briefed at forums, served as Classification Authority Officer, contributed to intelligence reports, monitored funds, and performed administrative tasks.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Strengthened situational awareness among key stakeholders by delivering concise, actionable intelligence briefings.
- Participated in multi-disciplinary teams working on high-priority projects that required rapid response capabilities under tight deadlines.
Action Officer, Signals Intelligence Direct Foreign Partner Strategist
NSA
02.2016 - 01.2017
- Executed missions and functions, analyzed corporate actions, managed accountability, and documented decisions.
- Served as point of contact between departments, effectively communicating pertinent information while maintaining confidentiality where required.
- Distributed action items to appropriate personnel.
- Coordinated with key stakeholders on action details.
- Analyzed data from various sources to identify trends and develop actionable insights for improved performance.
Communication Signals Intelligence Analyst
Radio Frequency Analysis Center, NSA
06.2014 - 02.2016
- Conducted radio frequency analysis, performed signals analysis, compiled technical reports, maintained databases, and provided training.
- Participated in briefings and presentations, sharing expert insights into current trends and emerging threats within the signals intelligence landscape.
- Identified potential threats by conducting thorough analysis of intercepted communications data.
- Supported interagency coordination efforts by sharing valuable intelligence findings with partner organizations as needed.
Communication Signals Intelligence Analyst
Crosshair Network Management Center, NSA
06.2011 - 06.2014
- Managed databases and networks, provided locational support, released reports, enhanced fix results, and ensured network uptime.
- Streamlined data collection processes for improved efficiency in intelligence gathering operations.
Education
The Fundamentals of Suitability for Suitability and Fitness Adjudicators Course -
10.2019
Associate of Applied Science Degree, Community College of the Air Force Technology -
02.2016
Concentration in Intelligence Studies and Intermediate Communication Signals Analysis Course, Corry Station, Florida -
07.2010
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Clear oral/written communication
- Client Relationship Management
- Business process improvement
- Attention to Detail
- Multitasking
- Computer Skills
- Flexible and Adaptable
Key Qualifications
- Airforce Veteran
- Top Secret Clearance with SCI
- Proficient in Microsoft Office Applications (Outlook, Word, PowerPoint, Excel)
- Strong Interpersonal Skills
- Exceptional oral and written communication
- Excellent Attention to Detail
- Positive Adaptability, Problem Solving, and Multitasking Skills
Timeline
Office Manager
Cornerstone Hydrowash LLC
07.2021 - Current
Personnel Security Specialist GS-9-1
Department of the Army
07.2019 - 07.2021
Personnel Security Assistant
Department of Defense Consolidated Adjudications Facility (DODCAF) Inquiries Inc
08.2018 - 07.2019
All-Source Intelligence Analyst
Defense Special Missile and Aerospace Center, National Security Agency (NSA)
01.2017 - 08.2018
Action Officer, Signals Intelligence Direct Foreign Partner Strategist
NSA
02.2016 - 01.2017
Communication Signals Intelligence Analyst
Radio Frequency Analysis Center, NSA
06.2014 - 02.2016
Communication Signals Intelligence Analyst
Crosshair Network Management Center, NSA
06.2011 - 06.2014