Joy Thomas
Rodeo,CA
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.
Overview
8
8
years of professional experience
Work History
Shift Leader
Taco Bell
Hercules , California
08.2023 - Current
- Educated customers about offerings, promotions and pricing to boost sales.
- Developed promotional strategies to attract more customers during slow periods.
- Managed daily workflow and scheduled staff for adequate coverage.
Security Officer
GardaWorld Security
Richmond, Utah
11.2023 - 05.2024
- Operated communication systems between officers stationed throughout the facility.
- Maintained high levels of alertness throughout shifts.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Maintained accurate logs of all security related activities.
Security Officer
Securitas Security Services USA
Concord, California
03.2022 - 09.2023
- Operated communication systems between officers stationed throughout the facility.
- Maintained high levels of alertness throughout shifts.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Sales Representative Team Leader
Verizon Wireless
Martinez, California
06.2021 - 12.2021
- Provided training, coaching, and support for new and existing Sales Representatives.
- Identified customer needs by asking questions and advising on best solutions.
- Reset store displays for special events and seasonal merchandise changes.
Shift Leader
KFC
Antioch, California
01.2017 - 02.2021
- Educated customers about offerings, promotions and pricing to boost sales.
- Developed promotional strategies to attract more customers during slow periods.
- Managed daily workflow and scheduled staff for adequate coverage.
Education
High School Diploma -
Prospects High School
Antioch, California06-2018
Some College (No Degree) - Small Business Management
Solano Community College
Fairfield, CASkills
- Inventory counts
- Emergency response planning
- Action planning
- Issue resolution
- Problem-solving
- Shift leadership
- Staff training and development
- Staff supervision
- Shift scheduling
- Sales and upselling
- Complaint resolution
- Electronic surveillance
- Visitor tracking
- Premises patrol
- Identification verification
- Metal detector operation
- Stationary surveillance
- CCTV surveillance
- Crisis intervention training
- Security screenings
Timeline
Security Officer
GardaWorld Security
11.2023 - 05.2024
Shift Leader
Taco Bell
08.2023 - Current
Security Officer
Securitas Security Services USA
03.2022 - 09.2023
Sales Representative Team Leader
Verizon Wireless
06.2021 - 12.2021
Shift Leader
KFC
01.2017 - 02.2021
High School Diploma -
Prospects High School
Some College (No Degree) - Small Business Management
Solano Community College