Joy Wilford
Atlanta,GA
Summary
Service-focused and guest -oriented Hospitality Leader with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial skills, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Live at The Battery
Atlanta, GA
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Hk Hospitality Management
New York, NY
01.2023 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed a team of over 150 employees with a yearly revenue over 10 million
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Elevated guest satisfaction by implementing a comprehensive feedback system, analyzing data to identify areas for improvement, and consistency achieving a guest satisfaction score above industry benchmarks
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Decreased liquor costs by 7% and corrected calculated inventory with comparison to p-mixes.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Multi-Unit Assistant General Manager
STK Downtown & Rooftop
New York, NY
02.2021 - 01.2023
- Worked up from the AGM position within 4 months
- Managed, trained, and developed a team of over 400 employees with an annual revenue of over 50 million
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Set clear expectations and created positive working environment for employees.
Operations Supervisor
Ted's Montana Grill Inc.
Atlanta, GA
09.2015 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Bachelor of Science - Mathematics
University of Georgia
Athens, GAMaster of Science - Educational Administration
University of Georgia
Athens, GASkills
- Budget Administration
- Exceptional Interpersonal Communication
- Project Planning
- Product Analysis
- Continuous Quality Improvement (CQI)
- Payroll Administration
- Profit and Loss Control
- Staffing and Sales Reporting
- Collaborative Relationships
- Menu Planning
- Employee Scheduling
- Profit and Loss
- Operations Oversight
- P&L Management
- Staff Training/Development
- Performance Evaluations
Timeline
General Manager
Live at The Battery
01.2024 - Current
General Manager
Hk Hospitality Management
01.2023 - 12.2023
Multi-Unit Assistant General Manager
STK Downtown & Rooftop
02.2021 - 01.2023
Operations Supervisor
Ted's Montana Grill Inc.
09.2015 - 01.2021
Bachelor of Science - Mathematics
University of Georgia
Master of Science - Educational Administration
University of Georgia