Joy Williams
Customer Service Representative
Pittsburgh,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Marsetta Lane
Pittsburgh , PA
01.2015 - 12.2019
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Enrollment Processor
Art Institute Of Pittsburgh
Pittsburgh , PA
01.2013 - 12.2014
- Maintained detailed and accurate records between multiple databases and programs.
- Contacted prospective students via email and phone calls.
- Orchestrated recruitment fairs to enhance mission awareness and highlight services.
- Performed document filing, bookkeeping and faxing for busy student admissions office.
Front Desk Agent
Westin Hotel
Pittsburgh , PA
01.2011 - 03.2012
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Finance -
Strayer University
Warrendale, PAAssociate Of Applied Arts - Hospitality Administration And Management
UOP
Pittsburgh, PA 07.2008 - 01.2010
Skills
Complaint resolution
Medical terminology knowledge
Account management
Administrative support
Order fulfillment
Timeline
Customer Service Representative
Marsetta Lane
01.2015 - 12.2019
Enrollment Processor
Art Institute Of Pittsburgh
01.2013 - 12.2014
Front Desk Agent
Westin Hotel
01.2011 - 03.2012
Associate Of Applied Arts - Hospitality Administration And Management
UOP
07.2008 - 01.2010
Finance -
Strayer University