JOY YOUNG
Woodstock,GA
Summary
Detail-oriented remote professional with over six years of experience in customer service, data accuracy, and online systems navigation. Expertise in analyzing information, evaluating online content, and adhering to detailed guidelines while delivering clear and constructive feedback. Demonstrated ability to thrive in independent remote environments, consistently upholding high-quality standards and achieving productivity goals. Committed to leveraging skills to enhance operational efficiency and contribute positively to team objectives.
Overview
8
8
years of professional experience
Work History
Gig Brand Ambassador
Omni Interactions
Remote
03.2024 - Current
- Resolved a substantial number of inbound customer inquiries related to account management and payment processing, ensuring efficient service delivery.
- Analyzed account data meticulously to identify challenges and implement effective solutions.
- Maintained accurate records of interactions, prioritizing the security of confidential information.
- Monitored and upheld productivity and quality benchmarks while executing responsibilities in a remote setting.
- Spearheaded targeted promotional campaigns and community outreach initiatives to enhance brand awareness.
- Nurtured partnerships with key stakeholders, focusing on strategies to boost brand loyalty and engagement.
- Organized and executed product demonstrations and educational events to effectively communicate brand offerings to consumers.
- Cultivated brand awareness through targeted promotional campaigns and community outreach efforts.
- Developed and maintained relationships with key stakeholders to enhance brand loyalty and engagement.
Medicare Frontier Specialist
EngageCX
Remote
12.2024 - 07.2025
- Evaluated consumer inquiries and determined eligibility for Medicare services
- Verified information while following regulatory compliance guidelines
- Documented outcomes clearly to support accurate reporting
Customer Service Representative
M.A.R.S. / Webster Bank
Remote
09.2022 - 06.2023
- Handled 80+ inbound calls daily for payments, account updates, and resolution
- Maintained 96% customer satisfaction through clear communication
- Followed banking compliance procedures and documented account activity
Customer Service Representative
Georgia Natural Gas
Remote
10.2021 - 05.2022
- Assisted customers with billing inquiries, payments, and service requests
- Maintained high data accuracy when updating customer accounts
- Used multiple digital systems to locate and verify information
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Streamlined complaint resolution processes, enhancing customer satisfaction and reducing response times.
Administrative Assistant
Albert Einstein College of Medicine
08.2018 - 12.2020
- Managed scheduling, communications, and documentation
- Developed procedural documentation and internal guides
- Maintained confidential records and coordinated logistics
Education
General Educational Development (GED) - High School Equivalency Diploma
Monroe College
Bronx, NY08-2005
Skills
- Search Engine Result Evaluation
- Online Research & Internet Navigation
- Digital Content Review
- Written Feedback & Documentation
- Attention to Detail
- Critical Thinking & Analysis
- Remote Work & Self Management
- Quality Guideline Compliance
- Data Accuracy & Confidentiality
- Microsoft Office & Digital Tools
Timeline
Medicare Frontier Specialist
EngageCX
12.2024 - 07.2025
Gig Brand Ambassador
Omni Interactions
03.2024 - Current
Customer Service Representative
M.A.R.S. / Webster Bank
09.2022 - 06.2023
Customer Service Representative
Georgia Natural Gas
10.2021 - 05.2022
Administrative Assistant
Albert Einstein College of Medicine
08.2018 - 12.2020
General Educational Development (GED) - High School Equivalency Diploma
Monroe College
TECHNICAL ENVIRONMENT
- Windows 11
- Dual Monitor Setup
- Wired USB Headset
- High Speed Hardwired Internet
- Microsoft Office